Job Description
Job description
We are seeking a skilled Field Server Engineer to provide on-site support and maintenance for enterprise-grade HP servers and storage systems. The ideal candidate will have hands-on experience managing hardware-related service calls, particularly with HP ProLiant DL360/DL380, 3PAR, Apollo, Synergy, and HP Tape Libraries.
Key Responsibilities:
• Perform on-site diagnostics, hardware troubleshooting, and repair of HP server and storage systems.
• Handle support calls for HP ProLiant Servers (DL360/DL380), HP 3PAR Storage, HP Apollo, HP Synergy, and HP Tape Libraries.
• Replace server components (motherboards, drives, power supplies, memory, etc.) and perform firmware upgrades.
• Collaborate with HP support and logistics to ensure timely resolution of hardware issues.
• Maintain documentation of service calls, parts used, and issue resolution details.
• Provide guidance and technical assistance to clients on server and storage systems.
• Ensure service-level agreements (SLAs) and client satisfaction targets are consistently met.
Requirements:
• Proven experience in handling hardware calls and support for HP servers and storage.
• Strong understanding of server architecture, RAID configuration, and SAN/NAS storage systems.
• Hands-on experience with HP tools and diagnostics (e.g., Insight Diagnostics, SmartStart, iLO).
• Familiarity with data center environments and cabling standards.
• Excellent problem-solving and customer service skills.
• Willingness to travel to client locations as needed.
• Relevant certifications (HP ASE, CompTIA Server+, or similar) are a plus.
Preferred Qualifications:
• 1+ years of experience in server and storage hardware support.
• Prior experience working with enterprise-level clients.
• Ability to work independently under minimal supervision.
We are seeking a skilled Field Server Engineer to provide on-site support and maintenance for enterprise-grade HP servers and storage systems. The ideal candidate will have hands-on experience managing hardware-related service calls, particularly with HP ProLiant DL360/DL380, 3PAR, Apollo, Synergy, and HP Tape Libraries.
Key Responsibilities:
• Perform on-site diagnostics, hardware troubleshooting, and repair of HP server and storage systems.
• Handle support calls for HP ProLiant Servers (DL360/DL380), HP 3PAR Storage, HP Apollo, HP Synergy, and HP Tape Libraries.
• Replace server components (motherboards, drives, power supplies, memory, etc.) and perform firmware upgrades.
• Collaborate with HP support and logistics to ensure timely resolution of hardware issues.
• Maintain documentation of service calls, parts used, and issue resolution details.
• Provide guidance and technical assistance to clients on server and storage systems.
• Ensure service-level agreements (SLAs) and client satisfaction targets are consistently met.
Requirements:
• Proven experience in handling hardware calls and support for HP servers and storage.
• Strong understanding of server architecture, RAID configuration, and SAN/NAS storage systems.
• Hands-on experience with HP tools and diagnostics (e.g., Insight Diagnostics, SmartStart, iLO).
• Familiarity with data center environments and cabling standards.
• Excellent problem-solving and customer service skills.
• Willingness to travel to client locations as needed.
• Relevant certifications (HP ASE, CompTIA Server+, or similar) are a plus.
Preferred Qualifications:
• 1+ years of experience in server and storage hardware support.
• Prior experience working with enterprise-level clients.
• Ability to work independently under minimal supervision.
💡 Quick Summary
Seeking a career-building opportunity? The Server Hardware Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.