Server/ Waiter - Cruise Ship

Job description

About the position

Responsibilities

• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.

• Ensure assigned station is properly set up with the required amounts of china, glassware, silverware, and mis-en-place prior to the start of service.

• Comply with the sequence of service for food and beverage, following the lead/instructions of the Waiters to ensure timeliness of service to guests.

• Resolve any service and/or product deficiencies that may occur to ensure guest satisfaction.

• Ensure assigned station is properly cleaned and set up at the end of the meal period and that all assigned side-work is complete.

• Perform other jobs as assigned, including manning non-cooking buffet action stations.

Requirements

• Minimum of two years experience as a front waiter with fine dining and banquet service experience in a 3 Star - 4 Star land-based hotel/resort or free-standing restaurant with at least 180 seats.

• Minimum of two years experience selling and serving wine and other beverage products.

• Passionate about hospitality and customer service driven.

• Must have a professional appearance and good hygiene.

• Respect for all co-workers and guests.

Nice-to-haves

• Previous shipboard experience in a similar position is preferred.

Benefits

• Health insurance

• Employee discount

• Free meals for crew members

• 5 weeks of vacation time between each ship deployment