Service Administrator

Location

Darra QLD

Benefits

Pulled from the full job description

Employee assistance program

Opportunities for advancement

Employee rewards program

Full job description

Posted:

24/07/2025

Closing Date:

24/08/2025

Job Type:

Permanent - Full Time

Location:

Darra

Job Category:

Administration

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

Job Description

About the role:

This role involves providing administrative support to the service department, ensuring all paperwork relating to service is completed accurately and efficiently.

You will be responsible for:

Assist Service Manager or Service Supervisor with customer calls by asking relevant questions to allow appropriate response to phone enquiries

Ensure all warranty repair orders are submitted within 14 days of completion

Perform invoice processing procedure including opening and closing of jobs

Create Purchase Orders and input into system and authorise for payment

Create quotes within Reynolds and Reynolds system

Liaise with Sublet Contractors

Allocate hours worked to repair orders

Prompt processing of all purchase orders

Complete weekly timesheets

Ensure all paperwork is filed

Suggestion and recommend process improvements as appropriate

Ensure compliance with the relevant OH&S requirements

To be successful in this role you will have:

Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint

Proven ability to manage administration for a mechanical service department

Ability to liaise with internal customers and suppliers

Ability to use Reynolds and Reynolds system - preferable

Ability to generate systems reports on services

Ability to follow all company policies

Desired Skills and Experience

Benefits:

An attractive remuneration package commensurate with your experience.

A commitment to your ongoing professional development.

Employee milestone, reward and recognition programs.

Why work with us:

Growing family owned and operated;

Career advancement opportunities, locally & nationally;

Great team with a friendly supportive culture;

Employee assistance and wellbeing program for employees and for members of their household

On Offer

Stable employment

Competitive salary

Ongoing training both internal and Factory

Long term career opportunity