Service and Warranty Supervisor

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria.

Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, Marque just to name a few.

We now find ourselves now looking for an experienced Service and Warranty Supervisor to join us make our customers dream come true.

This role would service the Northern and Western Suburbs.

THE ROLE :

Conduct and perform New Home Service & Warranty Inspections

Preparation of inspection reports and service requests

Identify, assess, and resolve building defects

Liaise with relevant stakeholders including customers, suppliers, and trades

Support and assist Service and Warranty admins and Technicians

Provide quality customer experience & focus

QUALIFICATIONS, EXPERIENCE, ATTRIBUTES

Proven experience from a Service & Warranty function (Maintenance )

Sound knowledge of VBA guidelines and construction process

Well-rounded skillset

Ability to work autonomously as well as in a team environment

CERT IV in building and construction is highly regarded

Australian Drivers License

About You

You bring a positive attitude to every interaction.

You stay calm and professional, even when handling unhappy customers.

Your communication skills are top-notch, clear, confident, and compassionate.

You’ve got a charismatic personality that can turn tough conversations into positive experiences.

You’re resilient and comfortable dealing with challenging customer interactions regularly

BENEFITS

Fully maintained company Vehicle

Mobile Phone, Fuel Card, E-Tag Provided

Weekly team catch-ups and coffees so you never feel like you're alone

Awesome team and a down-to-earth leader

Our company events are second to none

Opportunities to grow within the organisation

So, if you are currently in a role where there is uncertainty and little room for growth and development, you need to be talking to us.

Apply today!!!

Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.

To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.