Job Description
Full job description
About the role
Reporting to the Fleet Manager. This role will see you come with a background in Asset Management and willingness to learn more, including Configuration Analytics. Further training will be provided for the right person, to learn to support the maintenance of configuration item details and the relationships registered within a Configuration Management Database (CMDB).
Experience & Capabilities
Familiar with Asset Management and following work instructions
Have in-depth Microsoft Excel experience for reporting purposes and regular audits
Have a strong attention to detail and absolute data accuracy
Can work well under pressure with agility to change daily and to learn to prioritise your workload.
Have experience and a passion for exceptional Customer Service
A keenness to understand ITIL methodology.
Have a willingness for self-development and obtaining of industry certifications.
Responsibilities will include
Assist with standard monthly metrics and reports, including Asset and Configuration data quality
Accurate and timely documentation of work performed. This includes system documentation, Incident/Request/Problem ticket updates, Asset and Configuration records and time reporting.
Prompt and effective Customer Service actioned when dealing with client requests, questions and concerns.
Controlling the receipt, identification, storage and withdrawal of all supported configuration items within the CMDB
Actively participate in service improvement activities
Perks and Benefits:
At NEC we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities.
✅ Bonus & wellness days
✅ 14 weeks paid parental leave
✅ Volunteer leave (up to 4 days/year)
✅ Discounts on insurance, travel & more
✅ Salary packaging options
✅ Free employee support services
Join Us & Make an Impact!
At NEC, we embrace diversity, equality, and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.
Ready to take your career to the next level? Apply now and let’s build something amazing together
About the role
Reporting to the Fleet Manager. This role will see you come with a background in Asset Management and willingness to learn more, including Configuration Analytics. Further training will be provided for the right person, to learn to support the maintenance of configuration item details and the relationships registered within a Configuration Management Database (CMDB).
Experience & Capabilities
Familiar with Asset Management and following work instructions
Have in-depth Microsoft Excel experience for reporting purposes and regular audits
Have a strong attention to detail and absolute data accuracy
Can work well under pressure with agility to change daily and to learn to prioritise your workload.
Have experience and a passion for exceptional Customer Service
A keenness to understand ITIL methodology.
Have a willingness for self-development and obtaining of industry certifications.
Responsibilities will include
Assist with standard monthly metrics and reports, including Asset and Configuration data quality
Accurate and timely documentation of work performed. This includes system documentation, Incident/Request/Problem ticket updates, Asset and Configuration records and time reporting.
Prompt and effective Customer Service actioned when dealing with client requests, questions and concerns.
Controlling the receipt, identification, storage and withdrawal of all supported configuration items within the CMDB
Actively participate in service improvement activities
Perks and Benefits:
At NEC we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities.
✅ Bonus & wellness days
✅ 14 weeks paid parental leave
✅ Volunteer leave (up to 4 days/year)
✅ Discounts on insurance, travel & more
✅ Salary packaging options
✅ Free employee support services
Join Us & Make an Impact!
At NEC, we embrace diversity, equality, and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.
Ready to take your career to the next level? Apply now and let’s build something amazing together
💡 Quick Summary
Seeking a career-building opportunity? The Service Asset & Configuration Analyst position is now open for candidates interested in the MIS Executive sector. This role in Darwin offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.