Service Assistant

POSITION OVERVIEWAt the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.DUTIES AND RESPONSIBILITIESDuties may include but are not limited to:- Adheres to all standard operating procedures and policies- Responsible for cash handling procedures- Responsible for all communications applicable to their assigned area- Assists in merchandising procedures- Responsible for maintaining assigned area- Delivers exceptional customer service through personal contact with customers- Receiving Deliveries and management of invoicing/paperwork- Checking off stock to invoice- Stocking Shelves and Displays- Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room- Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleysThis position is to be across all operational aspects of the Business. Additional responsibilities will be determined by the Store Manager, as dictated by store needsESSENTIAL JOB FUNCTIONS- Stand entire shift- Frequently operate cash register- Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m- Frequently ascend/descend ladders in order to retrieve and put away stock- Frequent use of stock trolleys, pallet jacks for the moving of stock- Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor- Frequently communicate and exchange information with customers and staff on telephone and face-to-face in the store. Must be able to exchange accurate information in these situationsQUALIFICATION AND WORK SKILL REQUIREMENTS- Recent relevant work experience- Demonstrated understanding and willingness to provide excellence in customer service- Ability to multi-task- Creative thinking- Cash handling experience including balancing of cash register- Solid numeracy skillsPERSONAL ATTRIBUTESHigh presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.ABOUT US...- At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 or less. Yep - it’s that simple, NOTHING in store is over $10.- We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft & everything in between.APPLY NOW!!No Recruitment agencies please