Job Description
Responsibilities:
• Answer incoming calls in a professional and courteous manner.
• Thoroughly document and escalate potential problems via helpdesk support software and phone system.
• Contact on-call based on Standard Operating Procedure
• Perform other work related tasks as required and as assigned
• Comply with all NOV company and HSE procedures and policies.
Facility Specific Responsibilities:
• Document and escalate potential problems via helpdesk system
• Use helpdesk tracking system and website information to ensure all customer data is up to date
• Have an awareness of information security when working on and with customer information
• Monitor and maintain computer systems and complex networks
• Diagnose hardware/software issues
Qualifications/Requirements:
• 3 to 5 years experience in a customer support role
• Experience with M/D Totco data acquisition and visualization technologies strongly preferred
• A record of successful resolution of customer support issues as an individual contributor.
• A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
• Experience with Jira service desk
• Excellent written and oral communication.
• Detail orientated with the ability to provide analytical reports and concise feedback
• Answer incoming calls in a professional and courteous manner.
• Thoroughly document and escalate potential problems via helpdesk support software and phone system.
• Contact on-call based on Standard Operating Procedure
• Perform other work related tasks as required and as assigned
• Comply with all NOV company and HSE procedures and policies.
Facility Specific Responsibilities:
• Document and escalate potential problems via helpdesk system
• Use helpdesk tracking system and website information to ensure all customer data is up to date
• Have an awareness of information security when working on and with customer information
• Monitor and maintain computer systems and complex networks
• Diagnose hardware/software issues
Qualifications/Requirements:
• 3 to 5 years experience in a customer support role
• Experience with M/D Totco data acquisition and visualization technologies strongly preferred
• A record of successful resolution of customer support issues as an individual contributor.
• A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
• Experience with Jira service desk
• Excellent written and oral communication.
• Detail orientated with the ability to provide analytical reports and concise feedback
💡 Quick Summary
Seeking a career-building opportunity? The Service Center Technician position is now open for candidates interested in the Technician Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
