Job Description
Dandenong VIC 3175
Full job description
Service Coordinator
Job Summary
Liaise with customers to facilitate the timely and efficient provision of products and services and provide operational support for the Customer Care Centre including clerical and administrative responsibilities.
Clerical:
Initiate AirCover service due requirements and action accordingly
Raising appropriate system requirements to implement and action AirCover and breakdown servicing
Allocation of Air Cover jobs via the Regional Service Coordinator
Ensure credit terms and COD requirements are met
Assisting with incoming phone inquiries
Establishment and maintenance of sound working relationships with customers
Reporting potential new Air Cover clients
Creating system requirements for new and/or updated contracts/agreements
Maintaining a strong liaison/communication with the Regional Service Managers in regard to customer service complaints
Run appropriate service reports and action as necessary to ensure a smooth flow of all functional requirements within the Customer Care Centre
Operations:
Responsible for supporting and maintaining high quality customer relationships.
Provides operational support to Regional Service Manager & Supervisor
Provides internal & external customer support relating to enquiries and requests.
Service:
Provides the first point of contact for Service customers
Maintains and provides high quality phone presentation to all customers
Provide full back-up support in the absence of the Regional Service Coordinator
Other duties as required and agreed to achieve the highest quality service.
Quality:
Supports Company objectives in accordance with ISO 9001 quality accreditation
Health & Safety Environment
Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees
Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards
Taking a leading role in safety risk assessment and audit
Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.
Requirement
Demonstrated verbal and written communication skills.
Demonstrated PC Skills (SAP, Lotus Notes, Excel, Word and databases).
Ability to meet deadlines and organise work priorities.
Demonstrate a flexible and “can do” attitude
Able to work on agreed initiatives with minimal support.
Prior experience in Customer Care Centre preferred but not essential.
Demonstrated analytical skills.
Focused on achieving agreed targets.
Demonstrated ability to undertake research and source appropriate parts information.
Highly developed organisational skills.
Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
Year 12 Senior Secondary Certificate of Education
Must be proficient in Microsoft Office software
Experience in accounting, MS Outlook and SAP preferred.
Full job description
Service Coordinator
Job Summary
Liaise with customers to facilitate the timely and efficient provision of products and services and provide operational support for the Customer Care Centre including clerical and administrative responsibilities.
Clerical:
Initiate AirCover service due requirements and action accordingly
Raising appropriate system requirements to implement and action AirCover and breakdown servicing
Allocation of Air Cover jobs via the Regional Service Coordinator
Ensure credit terms and COD requirements are met
Assisting with incoming phone inquiries
Establishment and maintenance of sound working relationships with customers
Reporting potential new Air Cover clients
Creating system requirements for new and/or updated contracts/agreements
Maintaining a strong liaison/communication with the Regional Service Managers in regard to customer service complaints
Run appropriate service reports and action as necessary to ensure a smooth flow of all functional requirements within the Customer Care Centre
Operations:
Responsible for supporting and maintaining high quality customer relationships.
Provides operational support to Regional Service Manager & Supervisor
Provides internal & external customer support relating to enquiries and requests.
Service:
Provides the first point of contact for Service customers
Maintains and provides high quality phone presentation to all customers
Provide full back-up support in the absence of the Regional Service Coordinator
Other duties as required and agreed to achieve the highest quality service.
Quality:
Supports Company objectives in accordance with ISO 9001 quality accreditation
Health & Safety Environment
Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees
Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards
Taking a leading role in safety risk assessment and audit
Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.
Requirement
Demonstrated verbal and written communication skills.
Demonstrated PC Skills (SAP, Lotus Notes, Excel, Word and databases).
Ability to meet deadlines and organise work priorities.
Demonstrate a flexible and “can do” attitude
Able to work on agreed initiatives with minimal support.
Prior experience in Customer Care Centre preferred but not essential.
Demonstrated analytical skills.
Focused on achieving agreed targets.
Demonstrated ability to undertake research and source appropriate parts information.
Highly developed organisational skills.
Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
Year 12 Senior Secondary Certificate of Education
Must be proficient in Microsoft Office software
Experience in accounting, MS Outlook and SAP preferred.
💡 Quick Summary
Seeking a career-building opportunity? The Service Coordinator position is now open for candidates interested in the Customer Care Executive sector. This role in Dandenong offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
