Job Description
Role Description –as mentioned below .
• Providing the BEST SERVICE in every manner to all customers towards our ALL-make machines and ensuring that PHILLIPS MACHINE TOOLS INDIA PVT LTD has the best service department by obtaining quality service with qualified staff, service / application engineers and providing proper service support.
• Giving all the 100% support to service managers and service engineers by attending maximum service calls of the customers and engineers.
• Making a complete registration in CRM notes by updating proper information (i.e. contact person, email id, #, m/c problem etc.)
• Making new machine masters for assigned region and to fulfill all the required and needful details in the machine record. (I.e. machine inst & comm. date, all m/c specifications like unlocks code, optional codes, software etc.)
• Giving the helpful and positive feedback to the respective team leader, manager and to the customers in terms of service quality and customer satisfaction.
• Providing the BEST SERVICE in every manner to all customers towards our ALL-make machines and ensuring that PHILLIPS MACHINE TOOLS INDIA PVT LTD has the best service department by obtaining quality service with qualified staff, service / application engineers and providing proper service support.
• Giving all the 100% support to service managers and service engineers by attending maximum service calls of the customers and engineers.
• Making a complete registration in CRM notes by updating proper information (i.e. contact person, email id, #, m/c problem etc.)
• Making new machine masters for assigned region and to fulfill all the required and needful details in the machine record. (I.e. machine inst & comm. date, all m/c specifications like unlocks code, optional codes, software etc.)
• Giving the helpful and positive feedback to the respective team leader, manager and to the customers in terms of service quality and customer satisfaction.
💡 Quick Summary
Seeking a career-building opportunity? The Service Coordinator| Hadapsar position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
