Job Description
Job description
- Record air conditioning complaints from customers and ensure proper documentation.
- Keep customers informed about the status of their service requests.
- Assign complaints to the appropriate service engineer based on issue complexity and
availability.
- Coordinate with stores and workshops to ensure the availability of spare parts.
- Ensure preventive maintenance schedules are completed on time.
- Respond quickly to customer repair needs and prepare accurate repair quotations.
- Monitor progress to ensure service completion by the assigned engineer.
- Update customers on the status of their complaints or maintenance work.
- Ensure timely preparation of invoices and follow up for payments.
- Work closely with service engineers, stores, workshops, and the billing team to streamline
operations.
- Address any coordination challenges effectively to avoid service delays.
Job Type: Full-time
Pay: Up to ₹400,000.00 per year
Schedule:
Day shift
Experience:
total work: 1 year (Preferred)
Tally: 1 year (Preferred)
Customer query resolution: 1 year (Preferred)
HVAC: 1 year (Preferred)
Work Location: In person
- Record air conditioning complaints from customers and ensure proper documentation.
- Keep customers informed about the status of their service requests.
- Assign complaints to the appropriate service engineer based on issue complexity and
availability.
- Coordinate with stores and workshops to ensure the availability of spare parts.
- Ensure preventive maintenance schedules are completed on time.
- Respond quickly to customer repair needs and prepare accurate repair quotations.
- Monitor progress to ensure service completion by the assigned engineer.
- Update customers on the status of their complaints or maintenance work.
- Ensure timely preparation of invoices and follow up for payments.
- Work closely with service engineers, stores, workshops, and the billing team to streamline
operations.
- Address any coordination challenges effectively to avoid service delays.
Job Type: Full-time
Pay: Up to ₹400,000.00 per year
Schedule:
Day shift
Experience:
total work: 1 year (Preferred)
Tally: 1 year (Preferred)
Customer query resolution: 1 year (Preferred)
HVAC: 1 year (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Service Coordinator - Mumbai position is now open for candidates interested in the Government Job Alert sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.