Job Description
Service Delivery Ambassador - Cash - Malviya Nagar(Job Number: )
Description
Meeter & Greeter for customers walking into the branch
Attend to quick kill queries and service issues such as (and not limited to)
All enquiries e.g. interest rates, queries on products & services etc.
Balance enquiry
Statement request
Mini statement & transaction queries
Passbook updation
Duplicate FD advices
Duplicate TDS & Interest Certificate
Direct banking channels related queries e.g PIN/password generation, usage of alternate channels
Manage deliverables held at branches e.g.
Debit Cards
Cheque Books
Returned Welcome Kits
Returned cheques to be collected by customers
Reconciliation of deliverables as per the laid down process
Migrate customers to Internet Banking wherever applicable
Present a professional and organized approach in interaction with customers; provide complete and correct information to customers in the first instance.
Be up-to-date with knowledge on products & services, KYC/AML requirements, escalation matrix &TATs etc. to be able to service/guide customers efficiently with required details
Adherence to;
• Customer service etiquettes,
• Dress code
• Regulatory guidelines on customer service as provided from time to time
• Availability at the Welcome Desk 15 minutes before start of customer hours
• Clean desk policy
• Hygiene and ambiance standards at the branch
Highlight trends in
Description
Meeter & Greeter for customers walking into the branch
Attend to quick kill queries and service issues such as (and not limited to)
All enquiries e.g. interest rates, queries on products & services etc.
Balance enquiry
Statement request
Mini statement & transaction queries
Passbook updation
Duplicate FD advices
Duplicate TDS & Interest Certificate
Direct banking channels related queries e.g PIN/password generation, usage of alternate channels
Manage deliverables held at branches e.g.
Debit Cards
Cheque Books
Returned Welcome Kits
Returned cheques to be collected by customers
Reconciliation of deliverables as per the laid down process
Migrate customers to Internet Banking wherever applicable
Present a professional and organized approach in interaction with customers; provide complete and correct information to customers in the first instance.
Be up-to-date with knowledge on products & services, KYC/AML requirements, escalation matrix &TATs etc. to be able to service/guide customers efficiently with required details
Adherence to;
• Customer service etiquettes,
• Dress code
• Regulatory guidelines on customer service as provided from time to time
• Availability at the Welcome Desk 15 minutes before start of customer hours
• Clean desk policy
• Hygiene and ambiance standards at the branch
Highlight trends in
💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Ambassador | Cash position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.