Job Description
a.Service Delivery & Excellence : Ensuring service delivery as per the established benchmarks on TAT and complaint management
b.Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction
c.Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
d.ERV and NTB growth as per targets set for the branch
e.Achieve overall deposits growth
f.Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
g.Adherence to BSOPM, compliance & Audit guidelines : Satisfactory scores on all internal / external audits and surprise checks by internal teams
h.Training : achieve certification on all the products being sold through the branch
i.Adherence to policies and guidelines such as KYC & AML
j.Certification on both IRDA and AMFI
• Detailed Orientation
• Problem Solving
• Communication Skills
• Customer Service
b.Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction
c.Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
d.ERV and NTB growth as per targets set for the branch
e.Achieve overall deposits growth
f.Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
g.Adherence to BSOPM, compliance & Audit guidelines : Satisfactory scores on all internal / external audits and surprise checks by internal teams
h.Training : achieve certification on all the products being sold through the branch
i.Adherence to policies and guidelines such as KYC & AML
j.Certification on both IRDA and AMFI
• Detailed Orientation
• Problem Solving
• Communication Skills
• Customer Service
💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Ambassador | Noncash | Malad West position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
