Job Description
The Service Delivery Assistant has accountability for delivering agreed services to a specific client group, focusing on achieving consistent operational excellence and client / user satisfaction, leveraging agreed improvement strategies and use of technology to ensure Service Delivery and Operations are fully aligned and integrated.
The Service Delivery Assistant is accountable for workstream performance outcomes within their assigned client group. They will deliver operations, working closely with client management and product management, initiative delivery and COO colleagues to ensure client satisfaction, achievement of business goals and appropriate management of risk.
The Service Delivery Assistant is accountable for supporting implementation of continuous improvement initiatives, for delivering assigned aspects of agreed transition projects and for delivering services, in conjunction with local vendors.
The Service Delivery Assistant will develop and maintain positive relationships with managers within the business.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
Taxation Direct Taxes :
TDS Compliance : the responsibilities of this role include
• Daily TDS check, Pre & Post Payment Check and maintaining Tracker thereof
• Preparation of Monthly TDS reconciliations, creating adjustments entries, adjustment of Monthly / Yearly provisions.
• Monitoring timely depositing of monthly TDS, correct and accepted TDS demand (relating to vendor payments) raised by Tax Authorities, with Government Treasury.
• Maintaining tracker for Lower Deduction Certificate. Monitoring inventory of all TDS exemptions and other relevant documents (eg.
TRCs etc.) Based on which concessional tax rate is applied.
• Responding to TDS related queries from Vendor, Invoice Processing Team, P2P Team and Requestors.
• Monitoring and reviewing Quarterly TDS Statements
• Determining interest liability for short deduction / late deduction etc.
• Providing MIS on TDS done section-wise / quarter wise (in format pre-agreed) to Group Tax.
• Maintaining inventory and documentation of all TDS challans, demand paid challans etc.
• Liasoning with requestor, should a particular clarification / documentation required for determination of TDS (on residents / non-resident vendors).
• Liasoning with Group Tax in case of a query relating to application of TDS rates / any other TDS compliance related matter.
• Accompanying Group Tax / Auditors, should there be a need to explain / present underlying facts / details to TDS authorities during TDS audit / assessment by TDS authorities.
• Preparing first cut draft letters (with all attachments) for review of Finance / Group Tax, for responding to queries by Tax Authorities relating to TDS done by AP.
Corporate Tax Compliancethe responsibilities of this role include :
Monitoring retrieval of documents required to be presented (in timely manner) to Tax authorities during DB Group entities Corporate Tax Assessments.
Collating and presenting the details to Finance / Group Tax in format pre agreed.
Tax Audit Compliance : the responsibilities of this role include
• Coordinating with Finance & LEC’s for Trail Balance
• Preparation of Tax Audit report - Where Profit & Loss Account to be matched with TDS return. Providing justification for non-deduction of TDS
• Preparing reconciliation of Profit & Loss Account & TDS return
• Liasoning with Auditors / Finance / Group Tax for Tax Audit related queries
Other related activitiesthe responsibilities of this role include
Any other activity which may require to be carried our relating to above broad areas ( or new tax levy relating to Vendor payments) on account of changes in process / procedures followed by Indian Tax Authorities or Indian Tax Laws , from time to time.
Your skills and experience
Work flow
• Procurement Operation
• AP team
• Finance Teams
• Auditors
• Group Tax team
• Vendors
• Tax officials
Desired Personality Traits
• MBA Finance / Commerce Post Graduate / Graduates with good academic record
• Understanding of Tax Laws & Rules
• Advanced Excel & Power Point Presentation skills.
• Technical and analytical skills
• Good communication, interpersonal and relationship management skills.
• Ability to prioritize and meet deadlines, Strong team player, High integrity and good track record .
Qualification :
Person with experience of working in areas related to taxation.
How we’ll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
The Service Delivery Assistant is accountable for workstream performance outcomes within their assigned client group. They will deliver operations, working closely with client management and product management, initiative delivery and COO colleagues to ensure client satisfaction, achievement of business goals and appropriate management of risk.
The Service Delivery Assistant is accountable for supporting implementation of continuous improvement initiatives, for delivering assigned aspects of agreed transition projects and for delivering services, in conjunction with local vendors.
The Service Delivery Assistant will develop and maintain positive relationships with managers within the business.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
Taxation Direct Taxes :
TDS Compliance : the responsibilities of this role include
• Daily TDS check, Pre & Post Payment Check and maintaining Tracker thereof
• Preparation of Monthly TDS reconciliations, creating adjustments entries, adjustment of Monthly / Yearly provisions.
• Monitoring timely depositing of monthly TDS, correct and accepted TDS demand (relating to vendor payments) raised by Tax Authorities, with Government Treasury.
• Maintaining tracker for Lower Deduction Certificate. Monitoring inventory of all TDS exemptions and other relevant documents (eg.
TRCs etc.) Based on which concessional tax rate is applied.
• Responding to TDS related queries from Vendor, Invoice Processing Team, P2P Team and Requestors.
• Monitoring and reviewing Quarterly TDS Statements
• Determining interest liability for short deduction / late deduction etc.
• Providing MIS on TDS done section-wise / quarter wise (in format pre-agreed) to Group Tax.
• Maintaining inventory and documentation of all TDS challans, demand paid challans etc.
• Liasoning with requestor, should a particular clarification / documentation required for determination of TDS (on residents / non-resident vendors).
• Liasoning with Group Tax in case of a query relating to application of TDS rates / any other TDS compliance related matter.
• Accompanying Group Tax / Auditors, should there be a need to explain / present underlying facts / details to TDS authorities during TDS audit / assessment by TDS authorities.
• Preparing first cut draft letters (with all attachments) for review of Finance / Group Tax, for responding to queries by Tax Authorities relating to TDS done by AP.
Corporate Tax Compliancethe responsibilities of this role include :
Monitoring retrieval of documents required to be presented (in timely manner) to Tax authorities during DB Group entities Corporate Tax Assessments.
Collating and presenting the details to Finance / Group Tax in format pre agreed.
Tax Audit Compliance : the responsibilities of this role include
• Coordinating with Finance & LEC’s for Trail Balance
• Preparation of Tax Audit report - Where Profit & Loss Account to be matched with TDS return. Providing justification for non-deduction of TDS
• Preparing reconciliation of Profit & Loss Account & TDS return
• Liasoning with Auditors / Finance / Group Tax for Tax Audit related queries
Other related activitiesthe responsibilities of this role include
Any other activity which may require to be carried our relating to above broad areas ( or new tax levy relating to Vendor payments) on account of changes in process / procedures followed by Indian Tax Authorities or Indian Tax Laws , from time to time.
Your skills and experience
Work flow
• Procurement Operation
• AP team
• Finance Teams
• Auditors
• Group Tax team
• Vendors
• Tax officials
Desired Personality Traits
• MBA Finance / Commerce Post Graduate / Graduates with good academic record
• Understanding of Tax Laws & Rules
• Advanced Excel & Power Point Presentation skills.
• Technical and analytical skills
• Good communication, interpersonal and relationship management skills.
• Ability to prioritize and meet deadlines, Strong team player, High integrity and good track record .
Qualification :
Person with experience of working in areas related to taxation.
How we’ll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Assistant position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
