Job Description
Job Title- Global Procurement –Invoice Operations & Customer Support - Assistant Vice President
Location- Jaipur ,India
Role Description
Role will require to manage team of Global payments who are responsible for Invoice processing, Bank Reconciliations, payment return investigation and processing, Vendor Credit recovery and payment approvals etc in addition to individual contributor role to drive to support in upcoming projects and on-demand tasks such including departmental savings initiatives, audits or data requests.
Additionally role will also involve franchise Building, leading development of team members, owning & ensuring performance on SLAs, KPIs and KRIs, front to back reporting across the business, supporting benchmarking activities and monitoring performance against agreed metrics. Provides clients, colleagues, and partner functions with regular and ad hoc Management
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Manage the team of Global payments team who are responsible for Invoice processing, Bank Reconciliations, return investigation and processing, Vendor Credit recovery and payment approvals etc.
Implementation of new operational process, solutions, policies, ensure stability of existing operations at all times to meet the global / region control requirements.
Will be responsible to identify issues and provide feedback to improve quality and reduce defects
with an Eye for detail and willingness to question current state practices
Proposal for process improvement and system enhancement to improve the efficiency of all purchasing and invoicing transactions for countries of responsibility
Open minded, able to share information, knowledge and expertise with peers and team members
Independent, self-motivated and a team player.
Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
Understanding of various stages of Procure to Pay (P2P) cycle, which includes Vendor Management Process, Invoice processing, Payment Processing and Vendor / Bank Reconciliation -Accounts payable /receivable experience.
Franchise Building. Leads the development of SLAs, KPIs and KRIs, front to back across the business, supporting benchmarking activities and monitoring performance against agreed metrics. Provides clients, colleagues, and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.
Ensure to maintain the quality report/Error log for the team and ensure communicate corrective feedback and clear actions points. Also, ensuring daily team huddles are organized on Huddle Board to cover proper capacity utilization, leaves and backups, cross training, urgent deliverables (if any) and escalations.
Support all the SAP technical and system changes with finalization of all the process BRD and UAT in addition to the regular activities.
Driving Change management with an approach to bring process improvement ideas & efficiency Ability to understand the upstream and downstream impact of payment task, payment approvals and reconciliation
Identify and suggest the ways to improve quality or change processes based on existing knowledge
Suggest automation opportunities to improve quality and own delivery through engagement with managers
Location- Jaipur ,India
Role Description
Role will require to manage team of Global payments who are responsible for Invoice processing, Bank Reconciliations, payment return investigation and processing, Vendor Credit recovery and payment approvals etc in addition to individual contributor role to drive to support in upcoming projects and on-demand tasks such including departmental savings initiatives, audits or data requests.
Additionally role will also involve franchise Building, leading development of team members, owning & ensuring performance on SLAs, KPIs and KRIs, front to back reporting across the business, supporting benchmarking activities and monitoring performance against agreed metrics. Provides clients, colleagues, and partner functions with regular and ad hoc Management
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Manage the team of Global payments team who are responsible for Invoice processing, Bank Reconciliations, return investigation and processing, Vendor Credit recovery and payment approvals etc.
Implementation of new operational process, solutions, policies, ensure stability of existing operations at all times to meet the global / region control requirements.
Will be responsible to identify issues and provide feedback to improve quality and reduce defects
with an Eye for detail and willingness to question current state practices
Proposal for process improvement and system enhancement to improve the efficiency of all purchasing and invoicing transactions for countries of responsibility
Open minded, able to share information, knowledge and expertise with peers and team members
Independent, self-motivated and a team player.
Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
Understanding of various stages of Procure to Pay (P2P) cycle, which includes Vendor Management Process, Invoice processing, Payment Processing and Vendor / Bank Reconciliation -Accounts payable /receivable experience.
Franchise Building. Leads the development of SLAs, KPIs and KRIs, front to back across the business, supporting benchmarking activities and monitoring performance against agreed metrics. Provides clients, colleagues, and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.
Ensure to maintain the quality report/Error log for the team and ensure communicate corrective feedback and clear actions points. Also, ensuring daily team huddles are organized on Huddle Board to cover proper capacity utilization, leaves and backups, cross training, urgent deliverables (if any) and escalations.
Support all the SAP technical and system changes with finalization of all the process BRD and UAT in addition to the regular activities.
Driving Change management with an approach to bring process improvement ideas & efficiency Ability to understand the upstream and downstream impact of payment task, payment approvals and reconciliation
Identify and suggest the ways to improve quality or change processes based on existing knowledge
Suggest automation opportunities to improve quality and own delivery through engagement with managers
💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Associate| AVP position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
