About This Opportunity

SDU Line Manager is responsible for delivery fulfilment from Service Delivery Unit towards MAs. Ensuring efficient and high-quality delivery from Service Delivery Units. Service Delivery Line Manager (SDLM) drives the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. Supports deployment programs and common structures. SDLM also collaborates to ensure that work is driven within the scope of OHS requirements. This role works very closely with other SDLMs in other SDUs being a part of SA Build community to cultivate and grow competence in their respective domains. The assigned person should work closely with SPMs for delivery of their respective projects.

What You Will Do
• Responsible to build a productive work environment for individuals and own organization
• Responsible for Line Management of the respective unit (e.g. Annual Salary Review, IPM goal setting & reviews, competence development, STV)
• Accountable for service execution!
• Responsible for delivery fulfilment of services towards MAs working closely with SPMs
• Responsible for domain based delivery happiness
• Responsible to maintain delivery models, frameworks, job roles, assessments, and strategies!
• Responsible to improve and implement Service Based Delivery Strategy
• Supports resolving of operational critical issues
• Responsible for own unit employee empowerment and engagement
• Responsible for own domain Competence & Capability Build through hiring, training & mentor according to dimensioning in alignment with SA Build Strategy and Resource Planning team
• Responsible for fulfilling Billability, Utilization & Efficiency targets and financial forecasting and budget fulfilment for their respective project deliveries

You will bring
• Minimum 5+ years in Telecommunication Industry, out of which 3+ years in People Management
• 3+ years of proven track record
• Good knowledge about Ericsson Support Tools & Processes
• Good Knowledge of Financial and Delivery Models
• Collaboration and Presentation Skills, Sales Process Knowledge
• Change & Improvement Leadership Skills
• Negotiation & Argumentation Skills
• Project Management Skills, Presentation Skills
• Ericsson Business Process Knowledge, Ericsson Portfolio knowledge Financial Competence & Skills
• Deep understanding of NRO Service Delivery process (C&I mainly), models, and strategy Creating & Innovating, Leading, supervising, and responding to change in a high pace environment
• M.SC, MBA or equivalent through experience
• Very good people leadership skills, Collaborating across boundaries
• Ambitious and can anticipate changes in industry and technology to plan for adapting those in the SA Build

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Karnataka : Bangalore

Req ID: 730031