Job Description
Location
Sydney Inner Suburbs NSW•Hybrid work
Benefits
Pulled from the full job description
Parental leave
Insurance services
Full job description
Lead a small service delivery team with strong mentorship and support
Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
Sydney location with great WFH flexibility
Ready to take the next step in your IT career?
The Service Delivery Manager - Pricing and Insights, ensures reliable, efficient delivery of IT services aligned with SLAs and Suncorp business needs. They oversee daily operations, performance metrics, incident/problem management, and act as the primary stakeholder contact—managing relationships, escalations, and reporting. The role drives continuous improvement, enhances user experience, and ensures secure system operations by proactively managing dependencies and addressing vulnerabilities. They also support vendor management, budgeting, and service transitions, while leading teams where applicable to ensure smooth, cost-effective service integration.
This role requires participation in the on-call support roster.
What you'll do
Monitor user satisfaction and drive service quality improvements
Manage day-to-day relationships with managed technology partners and operations teams
Oversee incident, problem, change, request, and security priorities
Run Change Advisory Boards (CABs) in alignment with SIAM guidelines
Identify and manage risks across cybersecurity, continuity, and service quality
Own Service Transition for smooth handover to Run teams
What you'll bring
5–10+ years in IT service management, operations, or delivery in complex environments
Solid incident/problem management experience focused on minimising disruption
Proficient with ITSM tools and frameworks (ITIL, SIAM)
Skilled in vendor management and SLA negotiation/monitoring
Experienced in cross-functional team collaboration and integrated service delivery
Working knowledge of cybersecurity and secure software practices
What we can offer you
Variety of flexible work arrangements and leave options
Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
Generous discounts on insurance products
Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
Invest in your brighter future with ongoing study support and career development programs
About Suncorp Group
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Advertised: 22 Jul 2026 AUS Eastern Standard Time
Applications close: 05 Aug 2026 AUS Eastern Standard Time
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Sydney Inner Suburbs NSW•Hybrid work
Benefits
Pulled from the full job description
Parental leave
Insurance services
Full job description
Lead a small service delivery team with strong mentorship and support
Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
Sydney location with great WFH flexibility
Ready to take the next step in your IT career?
The Service Delivery Manager - Pricing and Insights, ensures reliable, efficient delivery of IT services aligned with SLAs and Suncorp business needs. They oversee daily operations, performance metrics, incident/problem management, and act as the primary stakeholder contact—managing relationships, escalations, and reporting. The role drives continuous improvement, enhances user experience, and ensures secure system operations by proactively managing dependencies and addressing vulnerabilities. They also support vendor management, budgeting, and service transitions, while leading teams where applicable to ensure smooth, cost-effective service integration.
This role requires participation in the on-call support roster.
What you'll do
Monitor user satisfaction and drive service quality improvements
Manage day-to-day relationships with managed technology partners and operations teams
Oversee incident, problem, change, request, and security priorities
Run Change Advisory Boards (CABs) in alignment with SIAM guidelines
Identify and manage risks across cybersecurity, continuity, and service quality
Own Service Transition for smooth handover to Run teams
What you'll bring
5–10+ years in IT service management, operations, or delivery in complex environments
Solid incident/problem management experience focused on minimising disruption
Proficient with ITSM tools and frameworks (ITIL, SIAM)
Skilled in vendor management and SLA negotiation/monitoring
Experienced in cross-functional team collaboration and integrated service delivery
Working knowledge of cybersecurity and secure software practices
What we can offer you
Variety of flexible work arrangements and leave options
Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
Generous discounts on insurance products
Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
Invest in your brighter future with ongoing study support and career development programs
About Suncorp Group
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Advertised: 22 Jul 2026 AUS Eastern Standard Time
Applications close: 05 Aug 2026 AUS Eastern Standard Time
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💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Manager position is now open for candidates interested in the MIS Executive sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
