Service Delivery Officer-branch Banking-branch

JOB ROLE :

- Handling personalized service requests of customers.

- Generation of timely business MIS.

- Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

- Coordination with CPC/RPC/Investment desks for account opening of customers.

- Managing complaints of customers and ensuring their resolution within TAT.

JOB REQUIREMENT :

- Developing and maintaining banking relationships with a select group of high net worth customers

- Excellent communication skills with customer service orientation

- Courteous and polite.

- Good knowledge of Microsoft excels.

Understanding of banking norms and processes.