Job Role Manage service and operation for Corporate Salary Location/Zone Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues Responsible for ensuring that all auditable points are recorded and maintained as per the process. Responsible for thelocation's Net Promoter Score (NPS), taking corrective measure to ensure NPS target achieved month on month. Creation/ resolution of SR's and management of customer issues in Siebel. SR's need to be resolved within TAT