Service Delivery Specialist

We are seeking a dedicated and experienced Service Delivery Specialist to join our dynamic IT team. In this role, you will support QTC’s IT Service Management (ITSM) operations and Service Integration and Management (SIAM) framework. You will play a crucial role in ensuring the seamless delivery of IT services across internal teams and external vendors, driving operational excellence, service governance, and continuous improvement.

Key Responsibilities

Monitor IT services and manage delivery against SLAs and KPIs

Oversee vendor performance, driving accountability and improvement plans

Collaborate with infrastructure and delivery teams on change initiatives

Improve ITIL practices across internal and external providers

Promote compliance and service excellence across all IT operations

About You:

5+ years’ experience in IT service delivery or operations

Proven success managing outsourced vendors in multi-supplier settings

Strong understanding of ITIL (v4 preferred) and experience with tools like ServiceNow

Familiarity with infrastructure, networking, and cloud environments

Skilled at balancing governance, performance, and stakeholder needs

Desired:

Microsoft Azure certification (e.g. AZ-900: Microsoft Azure Fundamentals)

ITIL Foundation certification (version 3 or above)

Project delivery certification (Agile or similar)