Job Description
Work with cutting-edge insurance technology platforms
Drive operational improvements in a collaborative tech environment
Sydney, Brisbane or Melbourne
About the role
As a Service Delivery Specialist – Duck Creek, you’ll ensure the smooth operation of critical IT applications within our portfolio. You’ll collaborate with internal teams and partners, applying ITIL and SIAM practices to deliver reliable services and enable continuous improvement.
This role requires participation in the on-call support roster.
What you'll do
Configure Duck Creek Policy and Billing applications to meet business needs and maintain quality standards.
Collaborate with architects and project teams to align technical solutions with strategic goals.
Facilitate Incident, Problem, Change, and Release Management processes to ensure operational stability.
Monitor service performance, track SLAs, and drive continual improvement initiatives across systems.
Build strong relationships with stakeholders and partner teams to deliver seamless service outcomes.
What you'll bring
Hands-on experience in Duck Creek configuration (Policy/Billing modules) and troubleshooting integrations.
Strong knowledge of ITIL and ITSM frameworks, with experience in Incident, Change, and Problem Management.
Proficiency in ServiceNow and data analysis for reporting and operational insights.
Ability to manage operational risk, security compliance, and vulnerability management.
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Advertised: 15 Dec 2026 AUS Eastern Daylight Time
Applications close: 12 Jan 2026 AUS Eastern Daylight Time
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Drive operational improvements in a collaborative tech environment
Sydney, Brisbane or Melbourne
About the role
As a Service Delivery Specialist – Duck Creek, you’ll ensure the smooth operation of critical IT applications within our portfolio. You’ll collaborate with internal teams and partners, applying ITIL and SIAM practices to deliver reliable services and enable continuous improvement.
This role requires participation in the on-call support roster.
What you'll do
Configure Duck Creek Policy and Billing applications to meet business needs and maintain quality standards.
Collaborate with architects and project teams to align technical solutions with strategic goals.
Facilitate Incident, Problem, Change, and Release Management processes to ensure operational stability.
Monitor service performance, track SLAs, and drive continual improvement initiatives across systems.
Build strong relationships with stakeholders and partner teams to deliver seamless service outcomes.
What you'll bring
Hands-on experience in Duck Creek configuration (Policy/Billing modules) and troubleshooting integrations.
Strong knowledge of ITIL and ITSM frameworks, with experience in Incident, Change, and Problem Management.
Proficiency in ServiceNow and data analysis for reporting and operational insights.
Ability to manage operational risk, security compliance, and vulnerability management.
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Advertised: 15 Dec 2026 AUS Eastern Daylight Time
Applications close: 12 Jan 2026 AUS Eastern Daylight Time
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💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Specialist - Duck Creek position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
