Job Description
Organization: The Government of Alberta
Title: Service Designer
Location: Primarily Remote (occasional in-person meetings required)
Contract Duration: 1 year (with option to extend up to 24 additional months)
Hours: Monday to Friday, 8:15am - 4:30pm
About the Opportunity
The Government of Alberta (GAA) is on a mission to modernize and improve how services are delivered to Albertans. As part of this strategic initiative, the Digital Design and Delivery Division (3D) serves as the central hub for digital innovation across GoA ministries. This team focuses on driving efficiency, improving user experience, and enabling service delivery that is effective, affordable, and citizen-centered.
Service Designers will work as part of cross-functional, Agile delivery teams alongside product owners, designers, researchers, developers, and policy staff. These teams collaborate closely with executives and frontline employees across government programs, focusing on user-centered research, service design, and measurable transformation.
Key Responsibilities
Lead Service Design Activities:
Integrate human-centered design principles and methods into service innovation, program reviews, and digital transformation initiatives.
Conduct Comprehensive Research:
Plan and execute user and behavioral field research.
Facilitate co-design workshops and concept testing.
Conduct usability testing, user story mapping, journey mapping, and service blueprint creation.
Analyze Current and Future State Services:
Assess user and staff experiences across channels (web, mobile, social media, phone, face-to-face, mail, print).
Identify gaps, pain points, and opportunities for service improvement.
Prototype and Test Solutions:
Develop service prototypes, processes, and policy recommendations.
Iterate solutions based on user feedback and usability testing results.
Collaborate on strategy development, service performance measurement, and reporting.
Support Change Management & Implementation:
Work closely with program teams to co-design and implement new service models.
Provide change management strategies to support the integration of new solutions into existing operations.
Deliver Documentation & Strategic Artifacts:
Produce clear, actionable outputs such as journey maps, service blueprints, process maps, research reports, strategy documents, and service performance metrics.
Contribute to roadmaps and service measurement frameworks that inform ongoing program decisions.
Required Qualifications (Must-Have):
Minimum 2 years of hands-on experience conducting service design research and producing design outputs.
Minimum 2 years working as part of a cross-functional product or delivery team in an Agile environment.
Demonstrated ability to integrate user research, design thinking, and service design methods into program and service reviews.
Preferred Qualifications (Nice-to-Have):
2+ years of experience planning, conducting, and analyzing findings from user research (including fieldwork).
3+ years of experience developing service design artifacts (e.g., journey maps, blueprints, prototypes, story maps).
1+ year observing, analyzing, and reporting on user behaviors across multi-channel service environments.
2+ years experience working as a Service Designer on large-scale, complex service delivery projects.
2+ years supporting organizational change management related to service design or digital transformation.
Experience working on projects of similar size and complexity within government or large enterprise environments.
Security & Compliance Requirements:
Must be able to provide a current Criminal Record Check upon request.
Must be eligible to obtain Enhanced Security Clearance (required for certain ministries, including Justice).
May be required to obtain higher-level security clearances (e.g., RCMP Top Secret) if project needs evolve.
All placements are subject to final approval by the Province, contingent on acceptable security clearances.
Work Environment & Travel Expectations:
Primarily remote work arrangement, using Microsoft Teams as the main collaboration tool (Zoom or other tools may be used occasionally).
Occasional travel within Alberta may be required for field research, workshops, or in-person meetings (typically quarterly).
Travel time and expenses for general meetings in Alberta are not covered by the Province (except for approved field research).
When working remotely, candidates must provide their own equipment (computer, software, supplies).
In-person workspaces, if required, will be provided by the Province (excluding personal equipment like computers).
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $65.00-$78.00 per hour
Expected hours: 36.25 per week
Schedule:
Monday to Friday
Work Location: Remote
Application deadline: 2026-04-30
Title: Service Designer
Location: Primarily Remote (occasional in-person meetings required)
Contract Duration: 1 year (with option to extend up to 24 additional months)
Hours: Monday to Friday, 8:15am - 4:30pm
About the Opportunity
The Government of Alberta (GAA) is on a mission to modernize and improve how services are delivered to Albertans. As part of this strategic initiative, the Digital Design and Delivery Division (3D) serves as the central hub for digital innovation across GoA ministries. This team focuses on driving efficiency, improving user experience, and enabling service delivery that is effective, affordable, and citizen-centered.
Service Designers will work as part of cross-functional, Agile delivery teams alongside product owners, designers, researchers, developers, and policy staff. These teams collaborate closely with executives and frontline employees across government programs, focusing on user-centered research, service design, and measurable transformation.
Key Responsibilities
Lead Service Design Activities:
Integrate human-centered design principles and methods into service innovation, program reviews, and digital transformation initiatives.
Conduct Comprehensive Research:
Plan and execute user and behavioral field research.
Facilitate co-design workshops and concept testing.
Conduct usability testing, user story mapping, journey mapping, and service blueprint creation.
Analyze Current and Future State Services:
Assess user and staff experiences across channels (web, mobile, social media, phone, face-to-face, mail, print).
Identify gaps, pain points, and opportunities for service improvement.
Prototype and Test Solutions:
Develop service prototypes, processes, and policy recommendations.
Iterate solutions based on user feedback and usability testing results.
Collaborate on strategy development, service performance measurement, and reporting.
Support Change Management & Implementation:
Work closely with program teams to co-design and implement new service models.
Provide change management strategies to support the integration of new solutions into existing operations.
Deliver Documentation & Strategic Artifacts:
Produce clear, actionable outputs such as journey maps, service blueprints, process maps, research reports, strategy documents, and service performance metrics.
Contribute to roadmaps and service measurement frameworks that inform ongoing program decisions.
Required Qualifications (Must-Have):
Minimum 2 years of hands-on experience conducting service design research and producing design outputs.
Minimum 2 years working as part of a cross-functional product or delivery team in an Agile environment.
Demonstrated ability to integrate user research, design thinking, and service design methods into program and service reviews.
Preferred Qualifications (Nice-to-Have):
2+ years of experience planning, conducting, and analyzing findings from user research (including fieldwork).
3+ years of experience developing service design artifacts (e.g., journey maps, blueprints, prototypes, story maps).
1+ year observing, analyzing, and reporting on user behaviors across multi-channel service environments.
2+ years experience working as a Service Designer on large-scale, complex service delivery projects.
2+ years supporting organizational change management related to service design or digital transformation.
Experience working on projects of similar size and complexity within government or large enterprise environments.
Security & Compliance Requirements:
Must be able to provide a current Criminal Record Check upon request.
Must be eligible to obtain Enhanced Security Clearance (required for certain ministries, including Justice).
May be required to obtain higher-level security clearances (e.g., RCMP Top Secret) if project needs evolve.
All placements are subject to final approval by the Province, contingent on acceptable security clearances.
Work Environment & Travel Expectations:
Primarily remote work arrangement, using Microsoft Teams as the main collaboration tool (Zoom or other tools may be used occasionally).
Occasional travel within Alberta may be required for field research, workshops, or in-person meetings (typically quarterly).
Travel time and expenses for general meetings in Alberta are not covered by the Province (except for approved field research).
When working remotely, candidates must provide their own equipment (computer, software, supplies).
In-person workspaces, if required, will be provided by the Province (excluding personal equipment like computers).
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $65.00-$78.00 per hour
Expected hours: 36.25 per week
Schedule:
Monday to Friday
Work Location: Remote
Application deadline: 2026-04-30
💡 Quick Summary
Seeking a career-building opportunity? The Service Designer position is now open for candidates interested in the Work from home Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
