Job Description
Reporting to the Service Desk Team Lead, the Service Desk Administrator will provide an exceptional level of service support to clients and team members across the JORN ICT environment.
The Service Desk Administrator will add to a positive culture of triaging and supporting various client requests and (where required) will escalate requests for support to the relevant ICT teams for further support.
The Service Desk Administrator will ensure continuous improvement into the environment by creating and updating procedures and processes to ensure a relevant and up-to-date support system is maintained.
Key responsibilities include:
Achieve and exceed service performance targets by collaborating closely with JORN Enterprise ICT team
Provide technical support by triaging and resolving Service Requests through phone calls, walk-ins, email and the Service Desk incident and request management tool
Deliver hands-on and remote hardware and software support, including desktop deployments, rebuilds, hardware repairs, software installations, and general troubleshooting
Maintain accurate ICT asset records by updating the asset management database and conducting routine spot-checks and audits
Protect system security and integrity by managing secure file transfers, applying operating system patches, and ensuring antivirus tools are up to date
Contribute to ICT continuous improvement and project work, supporting the delivery of technical upgrades and transformation activities
The Service Desk Administrator will add to a positive culture of triaging and supporting various client requests and (where required) will escalate requests for support to the relevant ICT teams for further support.
The Service Desk Administrator will ensure continuous improvement into the environment by creating and updating procedures and processes to ensure a relevant and up-to-date support system is maintained.
Key responsibilities include:
Achieve and exceed service performance targets by collaborating closely with JORN Enterprise ICT team
Provide technical support by triaging and resolving Service Requests through phone calls, walk-ins, email and the Service Desk incident and request management tool
Deliver hands-on and remote hardware and software support, including desktop deployments, rebuilds, hardware repairs, software installations, and general troubleshooting
Maintain accurate ICT asset records by updating the asset management database and conducting routine spot-checks and audits
Protect system security and integrity by managing secure file transfers, applying operating system patches, and ensuring antivirus tools are up to date
Contribute to ICT continuous improvement and project work, supporting the delivery of technical upgrades and transformation activities
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Administrator position is now open for candidates interested in the Operator & Technician Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.