Service Desk Agent

💰 ₹21,600 - ₹34,560 (Est.) 📍 Pune

Job Description

Deloitte


Oracle - Cloud Finance - Senior Consultant
Deloitte • Pune, Maharashtra • via LinkedIn
19 hours ago
Full–time
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Job description
Summary

Position Summary

Enterprise Performance

Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help col...
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Exela Technologies


Service Desk Agent
Exela Technologies • Pune, Maharashtra • via Glassdoor
7 hours ago
Full–time
No Degree Mentioned
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Job description
Pune, IN-MH

Position Type

Full Time

Requisition ID

12366

Level of Education

Years of Experience

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Provide first-line support to end-users through phone, email, chat.

Identify issues related to hardware, software, and networking problems.

Escalate complex technical issues to higher-level IT teams or third-party vendors as needed.

Communicate effectively with users to understand and diagnose problems, and provide clear solutions.

Maintain knowledge articles, FAQs, and troubleshooting guides to enhance the support process.

Ensure that service levels are met according to established timelines, responding to incidents and service requests in a timely manner.

Job Description
Technical Support Analyst I

Strong English verbal and written communication skills to effectively interact with users and other team members.

Basic understanding of IT Hardware, software and operating systems (Windows, macOS, Linux), networking, hardware, and software troubleshooting.

Ability to analyse problems and provide practical solutions.

Strong customer service orientation and the ability to remain calm and professional in high-pressure situations.

Ability to manage multiple support requests and priorities efficiently.

💡 Quick Summary

Seeking a career-building opportunity? The Service Desk Agent position is now open for candidates interested in the Office Assistant Jobs sector. This role in Pune offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.

Sponsored

Job Details

Company Name: Exela Technologies

Frequently Asked Questions

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The expected salary for Service Desk Agent in Pune is ₹21,600 - ₹34,560 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Service Desk Agent is an on-site position based in Pune. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Service Desk Agent. Previous experience in Office Assistant Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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