Description

Service Desk Core Technician

Why YOU want this position

Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.

We are currently seeking a Service Desk Core Technician to join our Service Deskteam. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector.

Performance Objectives

Provide support to end users

Maintain and support local facility technology

Device provisioning

Manage Active Directory Maintain SLAs with end users

Own the IT Onboarding and Offboarding processes

Maintain access control process

Conduct monthly audits on all platforms Inventory management

Hardware inventory

Contribute to ongoing Documentation efforts

Competitive Candidate Profile

Knowledge of Microsoft Office 365 and core applications

Knowledge of Microsoft Teams

Knowledge of Laptops, Desktops and Printers used in the business

Knowledge of Active Directory

Knowledge of Windows 10 and macOS

Knowledge of laptops, printers, and corporate voice