Service Desk Engineer
Place of work
Work from home
Job details
Job description, work day and responsibilities
Full job description
Job Title: Service Desk Engineer
Type: Contract 12 Months
Job Summary:
We are looking for a skilled service desk Engineer to provide advanced onsite technical support to end-users in our New Zealand office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting.
Key Responsibilities:
Provide hands-on support for hardware (desktops, laptops, printers, mobile devices)
Handle escalated issues from Level 1 and resolve more complex incidents
Install, configure, and troubleshoot Windows operating systems, business applications, and security software
Maintain, upgrade, and repair IT assets and peripherals
Support remote access tools (VPN, Citrix, remote desktop)
Collaborate with infrastructure, network, and application teams as needed
Maintain documentation and update asset management systems
Requirements:
2-4 years of experience in Deskside/IT Support
Proficiency in Windows 10/11, Active Directory, and Office 365
Strong troubleshooting skills with desktop hardware and software
Familiarity with SCCM, Intune, or similar device management tools
Strong interpersonal and communication skills
Relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred
The position is suitable for candidates with education
This position is suitable for fresh graduate
Company address
You will be redirected to another website to apply.
Offer ID: #1174413,
Published: 3 days ago,
Company registered: 3 months ago
