Service Desk Engineer

Full job description

Job Title: Service Desk Engineer

Type: Contract 12 Months

Job Summary:

We are looking for a skilled service desk Engineer to provide advanced onsite technical support to end-users in our New Zealand office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting.

Key Responsibilities:

Provide hands-on support for hardware (desktops, laptops, printers, mobile devices)

Handle escalated issues from Level 1 and resolve more complex incidents

Install, configure, and troubleshoot Windows operating systems, business applications, and security software

Maintain, upgrade, and repair IT assets and peripherals

Support remote access tools (VPN, Citrix, remote desktop)

Collaborate with infrastructure, network, and application teams as needed

Maintain documentation and update asset management systems

Requirements:

2-4 years of experience in Deskside/IT Support

Proficiency in Windows 10/11, Active Directory, and Office 365

Strong troubleshooting skills with desktop hardware and software

Familiarity with SCCM, Intune, or similar device management tools

Strong interpersonal and communication skills

Relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred