Service Desk Engineer

Flexible working with 3 days from the Auckland office
Your gateway to a career progression in a Network or Cyber Security role
Collaborative, inclusive and supportive work environment
Role Overview:

Are you passionate about technology and customer service?

I'm looking for a proactive Helpdesk/ Service Desk Engineer to join the Customer Ops team of a Kiwi Network Solution Provider. This is more than just a support role; it's an incredible opportunity for anyone looking to get the foot in the door to advance their career in Network Engineering.

In this role, you will be the first point of contact for the customers, addressing inquiries, resolving issues, and delivering outstanding support.

Key Responsibilities:

Troubleshoot issues related to internet connectivity, cloud-based services,, network security, networking hardware, equipment and software.Professionally handle customer requests, ensuring prompt and thorough resolution of issues.
Educate customers on our services and document interactions effectively.
Build and maintain strong relationships with customers and stakeholders.
Continuously seek opportunities for process improvements to enhance customer experience.
About You:

Qualification in Network + , CCNA , NSE 4+ or, similar is highly desirable.
Proficiency with firewalls, internet connectivity, network security, cloud services, network hardware, equipment and software, AD and Cisco.
Understanding of network design and security trends.
Strong troubleshooting skills.
Experience in a customer-facing, call center environment.
Strong communication skills, problem-solving abilities with a service-oriented mindset.
Ability to take initiative and work independently.
Why Join Us?

Opportunities for professional development and growth into a Network or Cyber Security Engineer
Flexible work arrangements with 2 days of work from home.
Be a part of a revamp.

Click on the link to apply and submit your application to be part of an exciting journey!

Please note: We are happy to answer any questions, but we do not accept applications via email, as it becomes challenging to track them. To be considered for this role, you must have valid NZ work rights, residency, or citizenship. The shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.