Job Description
Install App
Service Desk Executive
ZNet Technologies Pvt. Ltd.
3.2(22 Reviews)
15 applicants
Posted 6d ago
Job detailsAbout companyReviewsBenefitsSalaries
MCP,MCSA,CCNA,RHCE certified candidates preferred
Proficient with technical problem-solving methodologies
1 - 3 Years
1 Vacancy
Not disclosed
Jaipur
Key skills
IT servicesComputer scienceSANPDFSMSWeb hostingCustomer supportCCNATechnical supportCRM
Job description
What you’ll do
Effectively handle, manage and resolve technical issues (L1) that come into our technical support center via phone, Chat, email and support portal
Collaborate across teams to identify root cause for technical issues
Escalate issues to engineering as required with thorough details and documentation Own and drive technical issues through to resolution Proficient with technical problem-solving methodologies
Ability to adapt and change in a fast-paced environment
Ability to effectively communicate technical details to all audiences
Excellent communication and interpersonal skills (MUST).
Strong organizational and time management skills
Strong customer facing skills On-call rotation and work off hours as required
Requirements BCA/MCA/BTech/BE (preferably in Computer Science) MCP, MCSA, CCNA, RHCE certified candidates preferred
Prior experience of handling customer support is essential
Service Desk Executive
ZNet Technologies Pvt. Ltd.
3.2(22 Reviews)
15 applicants
Posted 6d ago
Job detailsAbout companyReviewsBenefitsSalaries
MCP,MCSA,CCNA,RHCE certified candidates preferred
Proficient with technical problem-solving methodologies
1 - 3 Years
1 Vacancy
Not disclosed
Jaipur
Key skills
IT servicesComputer scienceSANPDFSMSWeb hostingCustomer supportCCNATechnical supportCRM
Job description
What you’ll do
Effectively handle, manage and resolve technical issues (L1) that come into our technical support center via phone, Chat, email and support portal
Collaborate across teams to identify root cause for technical issues
Escalate issues to engineering as required with thorough details and documentation Own and drive technical issues through to resolution Proficient with technical problem-solving methodologies
Ability to adapt and change in a fast-paced environment
Ability to effectively communicate technical details to all audiences
Excellent communication and interpersonal skills (MUST).
Strong organizational and time management skills
Strong customer facing skills On-call rotation and work off hours as required
Requirements BCA/MCA/BTech/BE (preferably in Computer Science) MCP, MCSA, CCNA, RHCE certified candidates preferred
Prior experience of handling customer support is essential
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Executive position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
