Job Description
We are currently looking for a Service desk Management/ Desktop Support Engineer.
For one of the MNCs
We have a salary Barrier of upto 3.5 LPA
Need Candidates Having Experience From 1 to 3 ( Must be having Proper Documents)
Responsibilities
Role: Application Tech Support Practitioner Project Role
Description: Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills: Service Desk Management, Service Desk Voice Support Good to Have Skills :
Job Requirements: Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc c:
Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e Follows the incident life cycle as defined by the process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets Technical Experience : a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware, and Software related troubleshooting skills c: One to three years of experience: Minimum one year of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster Educational Qualification: a: Bachelors degree
Qualifications
BE & BTECH & BSC ( Computers
For one of the MNCs
We have a salary Barrier of upto 3.5 LPA
Need Candidates Having Experience From 1 to 3 ( Must be having Proper Documents)
Responsibilities
Role: Application Tech Support Practitioner Project Role
Description: Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills: Service Desk Management, Service Desk Voice Support Good to Have Skills :
Job Requirements: Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc c:
Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e Follows the incident life cycle as defined by the process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets Technical Experience : a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware, and Software related troubleshooting skills c: One to three years of experience: Minimum one year of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster Educational Qualification: a: Bachelors degree
Qualifications
BE & BTECH & BSC ( Computers
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Management position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.