Job Description
Hi,
The positions below are open for one of our MNC Client for Bangalore Location.
Experience - Fresher graduate.
Salary - Negotiable.
Qualification - BE/BTech/BSc in IT or MSC in IT./ Tech Graduate is required.
Role: Application Tech Support Practitioner.
Project Role Description :
Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Key Responsibilities :
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process - log the incident - categorise and document - resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.
Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster
Educational Qualification:
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirements
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets
Benefits
• Cab Facilities.
• Night Allowance.
• PF
• Health Insurances
The positions below are open for one of our MNC Client for Bangalore Location.
Experience - Fresher graduate.
Salary - Negotiable.
Qualification - BE/BTech/BSc in IT or MSC in IT./ Tech Graduate is required.
Role: Application Tech Support Practitioner.
Project Role Description :
Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Key Responsibilities :
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process - log the incident - categorise and document - resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.
Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster
Educational Qualification:
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirements
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets
Benefits
• Cab Facilities.
• Night Allowance.
• PF
• Health Insurances
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Management for Fresher position is now open for candidates interested in the Fresher Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
