Job Description
Ideal Candidate must have 2 to 3 Years of experience in customer Support.
Location- Bangalore
Notice Period- Immediate to 15 Days
Interview mode- WalkIn
Skills Required:
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
• L1 Service Desk Technical Support
• Ping command
• Difference between service request & incidents.
• Aware about the SLA/Metrics handled.
• Situational Questions (looking at presence of mind)
Mandatory experience
• Experience in Voice + Chat
• B to C Process
• Experience in international Process
• 24/7 weekly shift roaster/International call handling experience
• 6 days working
Location- Bangalore
Notice Period- Immediate to 15 Days
Interview mode- WalkIn
Skills Required:
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
• L1 Service Desk Technical Support
• Ping command
• Difference between service request & incidents.
• Aware about the SLA/Metrics handled.
• Situational Questions (looking at presence of mind)
Mandatory experience
• Experience in Voice + Chat
• B to C Process
• Experience in international Process
• 24/7 weekly shift roaster/International call handling experience
• 6 days working
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Technical Support WalkingTree Resources position is now open for candidates interested in the Technician Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
