Job Description
$67,700 - $76,200 a year
403(b), Health insurance, Vision insurance, Dental insurance, Life insurance
Hybrid work in 245 Peachtree Center Avenue NE, Atlanta, GA 30303
Profile insights
Find out how your skills align with the job description
Certifications
Do you have a valid MCSA certification?
Skills
Do you have experience in iOS?
Education
Do you have a Bachelor's degree?
Full job description
Job Title: Service Desk Technician, ATL
Department: Service Desk
Reports To: Senior Director, Security/Cyber Security
FLSA Status: Exempt
Band: C1 – Location 3
Job Description
The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues. The role requires an experienced generalist to focus on analyzing requirements, resolving problems, managing software solutions, end user support, and performing PC upgrades and configurations. The incumbent will effectively leverage his/her competencies with outsourced vendor support in ensuring UNCF’s technology infrastructure and operating environment achieve maximum efficiency and productivity, incorporating UNCF’s risk mitigation guidelines.
ABOUT UNCF
The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.
Primary Responsibilities and Duties
Level 1
Monitor and respond quickly and effectively to service desk requests for technical support and resolve problems to the end user’s satisfaction.
Modify configurations, utilities, software default settings, etc. for end-user devices. Includes testing of PCs, Laptops, Virtual Desktop, Apple mobile devices, peripherals.
Network monitoring (Level 1 support)
Assist with onboarding of new users, offboarding of departing users.
Assist in the maintenance of the organization’s asset management tracking system (equipment, software/software licenses)
Distribution of equipment to end-users
Level 2
Systematically interprets user problems and identifies solutions and possible side effects.
Uses experience to address user problems and interrogates database for potential solutions.
Escalates complex or unresolved incidents.
Records and tracks issues from outset to conclusion.
During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
Maintains records, informs users about the process and advises relevant persons of actions taken.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
Qualifications
EDUCATION AND EXPERIENCE
Bachelor’s degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role.
Technical Skills:
Proficient with Windows Operating Systems
Knowledgeable with Apple iOS and Apple products
Proficient in Microsoft Office Suite, O365
Knowledge of Virtual Desktop Environments (VDI/WVD)
General knowledge of Azure, Azure AD, Intune/
General knowledge of networking
General knowledge of Security (network and desktop)
Computer and mobile device setup
Basic Active Directory administration
Skills in setup and diagnosing of peripherals such as printers
Knowledge of audio/video conferencing technology
Ability to provide remote support (TeamViwever/Ultraviewer)
General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices
Certificates, Licenses, Registrations:
A+, Security+, Network+, MCSA preferred.
Other Skills, Knowledge, and Abilities:
Strong troubleshooting skills
Knowledge of leading edge data, image and voice technologies including web-related technologies coupled with a record of success using such tools in environments requiring the highest standards of excellence in service delivery.
Demonstrated flexible and results-oriented management style, with excellent communication and presentation skills- both written and verbal.
Strong communications skills (oral/written) with training experience a plus
Strong customer/service orientation with attention to detail when proposing solutions.
ADDITIONAL INFORMATION
Benefits include:
Medical, Dental & Vision
Vacation, Sick & Personal Leave
Life Insurance (Basic & Optional)
Flex Spending Accounts
403(b) Retirement Account
Holiday Savings Plan
Annual Success Sharing
Salary Range: $67,700.00 To $76,200.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF’s Atlanta, GA building.
Background checks required.
UNCF is EOE M/F/D/V
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
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403(b), Health insurance, Vision insurance, Dental insurance, Life insurance
Hybrid work in 245 Peachtree Center Avenue NE, Atlanta, GA 30303
Profile insights
Find out how your skills align with the job description
Certifications
Do you have a valid MCSA certification?
Skills
Do you have experience in iOS?
Education
Do you have a Bachelor's degree?
Full job description
Job Title: Service Desk Technician, ATL
Department: Service Desk
Reports To: Senior Director, Security/Cyber Security
FLSA Status: Exempt
Band: C1 – Location 3
Job Description
The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues. The role requires an experienced generalist to focus on analyzing requirements, resolving problems, managing software solutions, end user support, and performing PC upgrades and configurations. The incumbent will effectively leverage his/her competencies with outsourced vendor support in ensuring UNCF’s technology infrastructure and operating environment achieve maximum efficiency and productivity, incorporating UNCF’s risk mitigation guidelines.
ABOUT UNCF
The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.
Primary Responsibilities and Duties
Level 1
Monitor and respond quickly and effectively to service desk requests for technical support and resolve problems to the end user’s satisfaction.
Modify configurations, utilities, software default settings, etc. for end-user devices. Includes testing of PCs, Laptops, Virtual Desktop, Apple mobile devices, peripherals.
Network monitoring (Level 1 support)
Assist with onboarding of new users, offboarding of departing users.
Assist in the maintenance of the organization’s asset management tracking system (equipment, software/software licenses)
Distribution of equipment to end-users
Level 2
Systematically interprets user problems and identifies solutions and possible side effects.
Uses experience to address user problems and interrogates database for potential solutions.
Escalates complex or unresolved incidents.
Records and tracks issues from outset to conclusion.
During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
Maintains records, informs users about the process and advises relevant persons of actions taken.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
Qualifications
EDUCATION AND EXPERIENCE
Bachelor’s degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role.
Technical Skills:
Proficient with Windows Operating Systems
Knowledgeable with Apple iOS and Apple products
Proficient in Microsoft Office Suite, O365
Knowledge of Virtual Desktop Environments (VDI/WVD)
General knowledge of Azure, Azure AD, Intune/
General knowledge of networking
General knowledge of Security (network and desktop)
Computer and mobile device setup
Basic Active Directory administration
Skills in setup and diagnosing of peripherals such as printers
Knowledge of audio/video conferencing technology
Ability to provide remote support (TeamViwever/Ultraviewer)
General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices
Certificates, Licenses, Registrations:
A+, Security+, Network+, MCSA preferred.
Other Skills, Knowledge, and Abilities:
Strong troubleshooting skills
Knowledge of leading edge data, image and voice technologies including web-related technologies coupled with a record of success using such tools in environments requiring the highest standards of excellence in service delivery.
Demonstrated flexible and results-oriented management style, with excellent communication and presentation skills- both written and verbal.
Strong communications skills (oral/written) with training experience a plus
Strong customer/service orientation with attention to detail when proposing solutions.
ADDITIONAL INFORMATION
Benefits include:
Medical, Dental & Vision
Vacation, Sick & Personal Leave
Life Insurance (Basic & Optional)
Flex Spending Accounts
403(b) Retirement Account
Holiday Savings Plan
Annual Success Sharing
Salary Range: $67,700.00 To $76,200.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF’s Atlanta, GA building.
Background checks required.
UNCF is EOE M/F/D/V
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
©2026 Indeed
Your Privacy Choices
Accessibility at Indeed
Privacy Center and Ad Choices
Terms
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Technician, ATL position is now open for candidates interested in the Operator & Technician Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.