Job description
£20,000 - £24,000 Salary

The Marketing Practice is an agency for the new, integrated era of B2B. We have nearly 400 B2B specialists globally, helping tech leaders create more sales today and better growth long term. Our clients are some of the world's biggest tech brands and fast-growing challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards. Our success comes from identifying, recruiting, and developing talented people like you. A job at TMP offers the chance to build on your capabilities every day, learning from the leading specialists you'll work alongside.

What we are looking for

This position will suit a candidate with a keen interest in Information Technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, solve basic user problems and answer queries relating to laptops, peripherals, mobile devices, office software, email and IM/voice/video communications etc. As the first point of contact for technical support, you will demonstrate strong communication and problem-solving skills and will be able to effectively manage your time to deliver on competing priorities.

What you will do
• Assist with laptop and mobile device setup, imaging, and installation as needed.
• Install software applications and apply updates.
• Review, prioritise, and respond to Service Desk tickets using defined recording practices.
• Assist colleagues with administration, troubleshooting and security functions in all areas of IT.
• Participate in IT Projects, taking the lead and volunteering
• Ensure that our East Hendred Office is up to date and concurrent with other sites (Equipment and Software)
• Perform other IT-related duties as directed by the Director IT Service Delivery.
• Set up and maintain active directory-user accounts and security groups. Perform Change Management with the Systems Administrator/Director IT Service Delivery.
• With the Systems Administrator implement defined procedures for Active Directory-user accounts and security groups maintenance.
• Help maintain and adjust as needed KPIs and SLAs both internally and with the business units.

Requirements

Who you are:
• Be able to demonstrate basic hands-on knowledge of Microsoft products. Previous experience in using MEM (Intune) and Autopilot is beneficial, not essential.
• Experience in using JAMF for Apple device deployment is beneficial, not essential.
• Experience in using GoTo Connect (or other VoIP systems) is beneficial, not essential.
• Have IT-related qualifications at least to A-level standard or equivalent.
• Previous experience (1-3 years) in a desktop support role.
• Proven interest in IT specifically focused on IT support.
• Can multitask and prioritise workload, while maintaining efficiency and quality of work.
• Be a team player with both the IT Team and the user community.
• Can troubleshoot and solve problems relating to Basic Network, intermediate PC, laptop, printer and mobile device equipment.

What you will need:
• Experience working with PCs to determine issues with the hardware, software or process.
• Ideally working in an organization with a structured IT process and Ticketing System, with interaction with a diverse user community.

Benefits

What we offer in return:
• Generous holiday allowance (Plentiful PTO)
• Shutdown between Christmas and New Year
• Private healthcare and dental insurance
• Group income protection
• Salary sacrifice pension scheme
• Access to well-being coaching or counselling sessions once a week
• Financial health support
• Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
• Social committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving
• Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
• Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.

As an employee of The Marketing Practice, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Don't meet every single requirement? Don't count yourself out just yet. Studies have shown some individuals are less likely to apply for jobs unless they meet every single qualification. At The Marketing Practice, we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.