Service Desk Technician

Location

Mumbai Central, Mumbai, Maharashtra

Full job description

Job Description:

We are looking for a proactive and customer-focused Service Desk Engineer to join our IT support team in Mumbai. The ideal candidate will have 1–2 years of experience in handling user support via calls, emails, and tickets.

Key Responsibilities:

Respond to user queries via phone, email, and web tickets in a professional manner

Log all interactions and categorize as Incident, Service Request, or Information Query

Provide first-level support for desktops, peripherals, and office productivity tools

Assign or escalate tickets to relevant support groups when required

Monitor ticket duplication and ensure updates are clear, timely, and accurate

Maintain records of onsite visits and engineer activity logs

Identify and escalate high-priority issues promptly

Follow up with users for ticket closure and satisfaction confirmation

Track scheduled tasks (e.g., UPS dry runs, stock audits)

Flexible to work on weekends and public holidays as needed

Requirements:

1-2 years of experience in a similar IT support or service desk role

Strong communication and problem-solving skills

Familiarity with ticketing tools and remote support technologies

Job Type: Freelance

Contract length: 12 months

Application Question(s):

Are you ok with Freelance/B2B Contract?

How many total years of experience do you have as IT Support Technician?