Service Desk |Voice| | Customer Support | BPO | Bangalore
Service Desk (Voice) - Customer Support BPO Bangalore
2coms Location : Bangalore North (560001) - , Salary : 0 - 200000Type : PermanentMain Industry : Job ID : 127+363+6Company : 2comsPosted On : 2+ June 2024 ROLE : SERVICE DESK (Voice Support)
LOCATION : Bangalore
JOB DESIGNATION : SERVICE DESK MANAGEMENT
JOB DESCRIPTION :
Managing one or more customer
service
service desk
functions. Acting as a point of contact to
support service
users and customers reporting issues, requesting information, access, or other
services
Delivering customer
service
through multiple channels including human, digital, self-
service
and automated.
Requirements
• style "color : rgb(0, 0, 0); font-family : Verdana, Arial, Helvetica, sans-serif; font-size : 13.3333px; font-style : normal;
• font-weight : 400; letter-spacing : normal; orphans : 2; text-indent : 0px; text-transform : none; white-space : normal;
widows : 2; word-spacing : 0px; background-color : rgb(255, 255, 255)"-
• Qualification : Graduate with 15 years of formal education
• Shift : 24*7
• Location : Bangalore
• Experience : 1-5 Years of Experience in Service Desk
• If experience than must have : Minimum 1 year of Service Desk Technical Support
• Must have experience of Microsoft Outlook 365, Bit Locker & Active Directory
• Also must have experience in Laptop / Desktop Troubleshooting & VPN Installation
Benefits
• style "color : rgb(0, 0, 0); font-family : Verdana, Arial, Helvetica, sans-serif; font-size : 13.3333px; font-style : normal;
• font-weight : 400; letter-spacing : normal; orphans : 2; text-indent : 0px; text-transform : none; white-space : normal;
widows : 2; word-spacing : 0px; background-color : rgb(255, 255, 255)"-
• LOP : : Bangalore
• Skill set : : Technical Service Desk(Voice)-L1 and L2 Support.
• style "color : rgb(0, 0, 0); font-family : Verdana, Arial, Helvetica, sans-serif; font-size : 13.3333px; font-style : normal;
• font-weight : 400; letter-spacing : normal; orphans : 2; text-indent : 0px; text-transform : none; white-space : normal;
widows : 2; word-spacing : 0px; background-color : rgb(255, 255, 255)"-
• 1-4 yrs of experience : : Senior Technical Process Executive
• style "color : rgb(0, 0, 0); font-family : Verdana, Arial, Helvetica, sans-serif; font-size : 13.3333px; font-style : normal;
• font-weight : 400; letter-spacing : normal; orphans : 2; text-indent : 0px; text-transform : none; white-space : normal;
widows : 2; word-spacing : 0px; background-color : rgb(255, 255, 255)"-
Package : :
Upto 3.50LPA-6LPA
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