Job Description
Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Coaches on preventative maintenance activities and basic repairs completed by customer employees
Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Qualifications
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications
Apprentice Certified Power Generation Or Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification (optional)
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Basic level field service work experience
Intermediate level knowledge of and/or experience with power generation or engine products
High Voltage/ Low Voltage experience (optional)
Customer service experience
• Applies diagnostic expertise on less complex diagnostics, projects, or tools under supervision.
• Interact with Controls Team and finalize the Fault code overview and troubleshooting tree for new / current product
• Finalize and Write trouble shooting solutions for fault codes and symptoms effectively with translations in mind and ensure the completion design review.
• Develops and maintains with supervision well written troubleshooting instructions, diagnostic descriptions, and wiring diagrams by taking feedback provided by experts and technicians and performing the investigatory work necessary to determine the optimal results.
• Maintains the library of troubleshooting information as products evolve, experience is gained, and feedback is provided on the operation and servicing of the equipment.
• Communicates proposed troubleshooting publication changes for peer review and approval with support.
• Troubleshoots less complex problems and recommends appropriate actions.
• Discuss with Global team to take concurrence and get the changes in the TST included through the CCB forum
• Interact with Controls Team to finalize the INSITE/Guidanz related Parameters applicable to the new or existing product and ensure the changes are captured in line with architecture
• Validate INSITE and GUIDANZ tool capability for the new products and changes related to current product
Job SERVICE
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower B
Job Type Shop
Recruitment Job Type Technician
Job Posting Mar 31, 2026, 2:0+:31 AM
Unposting Date Ongoing
Organization Central Components
Req ID: 230002LD
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Coaches on preventative maintenance activities and basic repairs completed by customer employees
Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Qualifications
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications
Apprentice Certified Power Generation Or Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification (optional)
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Basic level field service work experience
Intermediate level knowledge of and/or experience with power generation or engine products
High Voltage/ Low Voltage experience (optional)
Customer service experience
• Applies diagnostic expertise on less complex diagnostics, projects, or tools under supervision.
• Interact with Controls Team and finalize the Fault code overview and troubleshooting tree for new / current product
• Finalize and Write trouble shooting solutions for fault codes and symptoms effectively with translations in mind and ensure the completion design review.
• Develops and maintains with supervision well written troubleshooting instructions, diagnostic descriptions, and wiring diagrams by taking feedback provided by experts and technicians and performing the investigatory work necessary to determine the optimal results.
• Maintains the library of troubleshooting information as products evolve, experience is gained, and feedback is provided on the operation and servicing of the equipment.
• Communicates proposed troubleshooting publication changes for peer review and approval with support.
• Troubleshoots less complex problems and recommends appropriate actions.
• Discuss with Global team to take concurrence and get the changes in the TST included through the CCB forum
• Interact with Controls Team to finalize the INSITE/Guidanz related Parameters applicable to the new or existing product and ensure the changes are captured in line with architecture
• Validate INSITE and GUIDANZ tool capability for the new products and changes related to current product
Job SERVICE
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower B
Job Type Shop
Recruitment Job Type Technician
Job Posting Mar 31, 2026, 2:0+:31 AM
Unposting Date Ongoing
Organization Central Components
Req ID: 230002LD
💡 Quick Summary
Seeking a career-building opportunity? The Service Diagnostic Technician position is now open for candidates interested in the Technician Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
