Service Engineer- Industrial Equipment

Greetings from Aarvi Encon

We are currently hiring for Service Engineer

Location : Pune/Kolkata/Orissa/Hyderabad/Raipur/Chennai

• Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area.

• Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares

• Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis

• Ensure/ Attend under warranty machines breakdown within 2 days of complaints received

• Ensuring advance payment is received as per agreed terms before service execution

• Ensuring payments are collected within timelines as agreed in Customer POs

• Minimizing accidents & incidents by adherence/ awareness of safety norms

• Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer.

• Process the warranty claims with OEMs within 2 days

• Submission of Service Reports to commercial department for Invoicing on daily basis

• Update status of quotations in Salesforce & share report with management on weekly basis

Must be ready for extensive travelling.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹700,000.00 per year

Schedule:

• Day shift

Work Location: In persoN