Service Engineer / Sr. Service Engineer

Job Purpose
• Handle all Service calls efficiently to gain Customer Satisfaction
• Generate revenue through recommending Spare parts after service visit
• To attend and prioritize service calls to minimize resolution time
• Ensure sharing Best Practices within team to build more technical strength

Duties And Responsibilities
• Attend all service calls as per schedule given by Service Coordinator/Dispatcher
• Submitting critical & recommended Spare Parts list to Customer after service visit
• Timely submissions of Service reports and related reports to close calls raised in SAP
• Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs
• Decision making and problem solving attitude with joint team efforts
• Always suggest ways in improving handling of Installations & Commissioning
• Follow up on Payments with Customers
• Implementing measures for enhancing Safety levels during service
• Responsible for fulfilling all necessary documents related to Service activities

Qualifications
• Education : Diploma or Degree in Mechanical, Electrical, Electronics
• Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits
• Skills : Technical Skills, Good Communication Skills
• Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs
• Other characteristics such as personal characteristics : Humbleness
• Professional Certification : Course on basic Hydraulics & Electrical