Service Experience Counsultant

SERVICE EXPERIENCE CONSULTANT

At WPE we do more than just move freight; We help our customers do their business more effectively and efficiently. Due to recent growth, we are expanding our administration team and have a position in our Dubbo Office. So, if you are an organized individual who is looking to start your career in the transport industry, this job is for you.

On a day to day basis your position will include:

Regularly you are the first point of contact for our customers so we need to have you well trained so you will be happy and confident to help them with their requests,

Answering telephones and taking freight bookings,

Data entering freight consignments,

Problem solving when needed,

Promoting and maintaining customer relationships with our national and international clients,

Greeting and helping face to face customers,

Working with and co ordinating freight movements with our WPE warehouse teams and drivers across Australia

Liaising with freight providers around Australia and Internationally

WPE is looking for you to have the following:

Strong interpersonal and communication skills when interacting with all people both internally and externally

Great attention to detail

Above average computer skills including Microsoft Office

Is willing to learn new computer programs and logistic planning skills

Has a passion to succeed and displays ownership of their position and displays a mature outlook

Wants a full time Monday to Friday position based in an office. No work from home/hybrid availability.

Has an interest in a thought provoking career

Excellent personal presentation

What we can offer you:

Full time position - Monday to Friday

Great work life balance with variable shifts

Whilst your position is consistent it offers variations everyday

This position is not just sitting at a desk you are also interacting with a busy warehouse/drivers on a daily basis

No experience necessary. Full training provided with ongoing support as you progress in your role and throughout the company

A varied position where each day has challenges and rewards

Pleasant professional office located in Dubbo

Opportunities for promotion into other areas of the business

Long term career opportunities

We are a family owned and operated company that provides services to a large number of local, national and international companies who require logistic services all around Australia and Internationally. If this position soun