Job Description
Company Description
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders
Closing date: COB 19 February 2026
Please note Rest does not accept speculative resumes from recruitment agencies
Rest will review applications prior to the closing date and may close the role earlier
Job Description
Join an Award-Winning Superannuation Fund Provider
Support the Effective Governance of our Key Support Partners
Sydney Located
Hybrid Working - Blend of Sydney CBD Office and Remote
Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do
Primary Purpose
The purpose of the Service Governance Analyst is to support the effective governance of our key Service Partners, with effective engagement and coordination of internal and external stakeholders. This includes the following:
Administration and coordination of Service Partner governance forums, with a focus on attention to detail, consistency and timeliness, specifically supporting the preparation of agendas, packs, minutes and actions.
Delivery of the processes and controls for invoice payment and tracking of costs across Service Partners, assisting in the preparation of reporting on costs and analysis of costs as required.
Ensuring reporting received from Service Partners is timely and accurate and being able to effectively manage reporting for internal purposes, including the preparation of monthly and quarterly management and Board/Committee reporting.
Continuous relationship management is in place with an effective and transparent engagement model to ensure that all services are delivered and stakeholder expectations at Rest and our service partners are met or exceeded on an ongoing basis and that mitigation plans are in place should under-performance occur; and
All Rest stakeholders’ needs are appropriately coordinated to optimise key service partner engagement.
Key Accountabilities/Responsibilities
Accountable for the coordination and record keeping of Service Partner governance to ensure compliance obligations (in particular CPS230 requirements for Material Service Providers), and Rest’s Supplier Governance standards, are met for the key Service Partners that manage Rest’s outsourced administration and service functions and insurance arrangements.
Responsible for working with all Rest stakeholders to:
facilitate optimal two-way communication with our service partners as required.
identify priorities for escalation and collaboration with our service partners.
identify opportunities for delivering improved administration, customer, and digital services,
ensuring the needs of all teams across Rest have their business requirements met.
ensure appropriate data security controls and disaster recovery plans are maintained by Service Partners consistent with legislative obligations and Rest requirements.
Coordinate the monthly and quarterly governance meetings with Service Partners.
Stakeholder Management of Service Partner representatives to develop a strong partnership and ensure seamless working between Rest and the partner, so that feedback is collected and shared by both parties with a view to continuous improvement of the systems and processes.
Stakeholder Management of Rest business owners to ensure that the needs of all business units are considered and communicated when reviewing processes and procedures.
Qualifications
Undergraduate degree in business or other relevant degree
RG146 or other superannuation certification preferred
Required experience, understanding or credentials including:
Prior experience in the Financial Services sector, preferably in superannuation and/or group insurance administration, policies and practices.
Experience in managing stakeholders who engage with major service providers (e.g. facilitation of governance meetings, escalation, resolution and assessment of the performance of service providers) to maintain compliant and optimal service standards and performance levels.
Strong communication and time management skills.
Good client relationship management and customer service skills.
Good leadership and interpersonal skills, ability to work effectively as a team member.
Strong collaboration and influencing skills.
Knowledge of best practice customer services and managing service standards.
Additional Information
Our benefits have been designed so you can tailor your experience with us and include:
Personal and professional development opportunities
Hybrid working
Purchase leave scheme and gender neutral 16 weeks paid parental leave
Super Contribution Continuation for 12 Months of parental leave
Linkedin Learning
Income Protection Insurance
Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
Rest Stops - meeting free breaks
If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.
Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.
We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, ****** orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
Please note only people with the right to work in Australia will be considered.
Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders
Closing date: COB 19 February 2026
Please note Rest does not accept speculative resumes from recruitment agencies
Rest will review applications prior to the closing date and may close the role earlier
Job Description
Join an Award-Winning Superannuation Fund Provider
Support the Effective Governance of our Key Support Partners
Sydney Located
Hybrid Working - Blend of Sydney CBD Office and Remote
Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do
Primary Purpose
The purpose of the Service Governance Analyst is to support the effective governance of our key Service Partners, with effective engagement and coordination of internal and external stakeholders. This includes the following:
Administration and coordination of Service Partner governance forums, with a focus on attention to detail, consistency and timeliness, specifically supporting the preparation of agendas, packs, minutes and actions.
Delivery of the processes and controls for invoice payment and tracking of costs across Service Partners, assisting in the preparation of reporting on costs and analysis of costs as required.
Ensuring reporting received from Service Partners is timely and accurate and being able to effectively manage reporting for internal purposes, including the preparation of monthly and quarterly management and Board/Committee reporting.
Continuous relationship management is in place with an effective and transparent engagement model to ensure that all services are delivered and stakeholder expectations at Rest and our service partners are met or exceeded on an ongoing basis and that mitigation plans are in place should under-performance occur; and
All Rest stakeholders’ needs are appropriately coordinated to optimise key service partner engagement.
Key Accountabilities/Responsibilities
Accountable for the coordination and record keeping of Service Partner governance to ensure compliance obligations (in particular CPS230 requirements for Material Service Providers), and Rest’s Supplier Governance standards, are met for the key Service Partners that manage Rest’s outsourced administration and service functions and insurance arrangements.
Responsible for working with all Rest stakeholders to:
facilitate optimal two-way communication with our service partners as required.
identify priorities for escalation and collaboration with our service partners.
identify opportunities for delivering improved administration, customer, and digital services,
ensuring the needs of all teams across Rest have their business requirements met.
ensure appropriate data security controls and disaster recovery plans are maintained by Service Partners consistent with legislative obligations and Rest requirements.
Coordinate the monthly and quarterly governance meetings with Service Partners.
Stakeholder Management of Service Partner representatives to develop a strong partnership and ensure seamless working between Rest and the partner, so that feedback is collected and shared by both parties with a view to continuous improvement of the systems and processes.
Stakeholder Management of Rest business owners to ensure that the needs of all business units are considered and communicated when reviewing processes and procedures.
Qualifications
Undergraduate degree in business or other relevant degree
RG146 or other superannuation certification preferred
Required experience, understanding or credentials including:
Prior experience in the Financial Services sector, preferably in superannuation and/or group insurance administration, policies and practices.
Experience in managing stakeholders who engage with major service providers (e.g. facilitation of governance meetings, escalation, resolution and assessment of the performance of service providers) to maintain compliant and optimal service standards and performance levels.
Strong communication and time management skills.
Good client relationship management and customer service skills.
Good leadership and interpersonal skills, ability to work effectively as a team member.
Strong collaboration and influencing skills.
Knowledge of best practice customer services and managing service standards.
Additional Information
Our benefits have been designed so you can tailor your experience with us and include:
Personal and professional development opportunities
Hybrid working
Purchase leave scheme and gender neutral 16 weeks paid parental leave
Super Contribution Continuation for 12 Months of parental leave
Linkedin Learning
Income Protection Insurance
Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
Rest Stops - meeting free breaks
If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.
Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.
We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, ****** orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
Please note only people with the right to work in Australia will be considered.
Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.
💡 Quick Summary
Seeking a career-building opportunity? The Service Governance Analyst position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
