Job Description
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work from home
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Relationship Manager
Australian Retirement Trust
Brisbane QLD 4000
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Brisbane QLD 4000
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The Role
This is a dynamic back office support role with a primary focus on supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages. Full-time position available covering standard working hours.
Key responsibilities of this role include:
Managing existing customers payment arrangements, redraws & ad-hoc requests
Processing daily loan and treasury transactions
Actioning loan variations once approved by the credit team
Liaising with customers who request variations to their home loans,
Assisting with the processing of home loan variation requests,
Performing loan maintenance and remediation when required
Processing discharge requests and providing final payout figures prior to settlement
Maintaining clear and effective communication with internal and external stakeholders
Completing daily internal quality assurance checks
Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations
Who are we looking for?
You have at least 1 year customer service experience within the finance industry
Experience in processing mortgage discharges and variations is preferred.
PEXA experience will be highly regarded
Ability to work unsupervised
Proficient in Word, Excel and Outlook
Ability to handle high volumes
Excellent time & priority management as well as organisational skills
You can process work accurately but also efficiently with a great eye for detail
You have fantastic interpersonal and communication skills
You have a proactive approach to resolving problems and can think outside the box
You are wired to do things differently better, fairer, faster
You can handle a fast paced rapidly changing work environment
You get energy from helping Customers and saving them a bucketload
You bring positivity, energy, flexibility and you adore change
You know your stuff and you aren’t stuck in your ways
You enjoy moving at speed and getting things done
You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team.
What we can offer you?
The opportunity to work with a kick ass team of fast movers and shakers who want to create some real change in the industry. We believe in autonomy, bravery, moving fast and having a go. We are focused on building a company where everyone wants to work because they feel valued, empowered and passionate about helping customers get out of debt sooner.
Benefits & Perks
Flexible and casual working environment
Ability to work from home
Loads of support and training
Fantastic team culture with monthly events
At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.
Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Relationship Manager
Australian Retirement Trust
Brisbane QLD 4000
Candidate Manager
Talent
Brisbane QLD 4000
Opportunities for promotion
Work from home
View similar jobs with this employer
Business Unit Manager - EndoTherapy
Olympus Australia
Melbourne VIC
Remote work allowance
Employee assistance program
Work from home
Client Associate - Responsible Entity Services – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Work from home
Corporate Accounts and Insurance Consultant
Aware Super
Melbourne VIC
Product Manager, Australia
Omnidian
Remote
Annual leave
Opportunities for advancement
Marketing Specialist
Aware Super
Melbourne VIC
Credit Controller
Lander & Rogers
Melbourne VIC
Annual leave
Wellness allowance
Service Hub Consultant
Athena Mortgage
Sydney NSW 2000
Work from home
Senior Finance Partner (International Projects)
Baptist World Aid Australia
North Ryde NSW
Parental leave
Employee assistance program
Extended annual leave
Salary packaging
Work from home
Clinical Research Associate II
Precision Medicine Group
Melbourne VIC
Talent Acquisition Partner
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Associate
Perpetual Limited
Melbourne VIC
Work from home
Broker Support Specialist
Thinktank
Sydney NSW
FACEM – Virtual Emergency Care (Contractor, Remote)
FAST TRACK EMERGENCY
Remote
Work from home
AEW&C Product Support - Support Equipment Analyst
Boeing RIV Site
Brisbane QLD
On-the-job training
Parental leave
Health insurance
Insurance services
Employee assistance program
Salary packaging
View similar jobs with this employer
Technical Officer
Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Relocation assistance
Employee assistance program
Work from home
Maternity leave
Claims Managers
Australian Retirement Trust
Brisbane QLD 4000
Year 7-10 Maths Assistant Tutor
Contour Education
Glen Waverley VIC
Subscriptions
View similar jobs with this employer
Advisor Creative Services
City of Melbourne
Melbourne VIC 3000
Parental leave
Financial Analyst
Wotton Kearney
Sydney NSW
Parental leave
Employee assistance program
Lead to Chief of Staff
Aware Super
Sydney NSW
Discharges Officer
Thinktank
Sydney NSW
Communication Lead
Baptist World Aid Australia
North Ryde NSW
Parental leave
Employee assistance program
Extended annual leave
Salary packaging
Work from home
Head of External Affairs
Aware Super
Melbourne VIC
People also searched:
Employers: Post a Job
The Role
This is a dynamic back office support role with a primary focus on supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages. Full-time position available covering standard working hours.
Key responsibilities of this role include:
Managing existing customers payment arrangements, redraws & ad-hoc requests
Processing daily loan and treasury transactions
Actioning loan variations once approved by the credit team
Liaising with customers who request variations to their home loans,
Assisting with the processing of home loan variation requests,
Performing loan maintenance and remediation when required
Processing discharge requests and providing final payout figures prior to settlement
Maintaining clear and effective communication with internal and external stakeholders
Completing daily internal quality assurance checks
Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations
Who are we looking for?
You have at least 1 year customer service experience within the finance industry
Experience in processing mortgage discharges and variations is preferred.
PEXA experience will be highly regarded
Ability to work unsupervised
Proficient in Word, Excel and Outlook
Ability to handle high volumes
Excellent time & priority management as well as organisational skills
You can process work accurately but also efficiently with a great eye for detail
You have fantastic interpersonal and communication skills
You have a proactive approach to resolving problems and can think outside the box
You are wired to do things differently better, fairer, faster
You can handle a fast paced rapidly changing work environment
You get energy from helping Customers and saving them a bucketload
You bring positivity, energy, flexibility and you adore change
You know your stuff and you aren’t stuck in your ways
You enjoy moving at speed and getting things done
You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team.
What we can offer you?
The opportunity to work with a kick ass team of fast movers and shakers who want to create some real change in the industry. We believe in autonomy, bravery, moving fast and having a go. We are focused on building a company where everyone wants to work because they feel valued, empowered and passionate about helping customers get out of debt sooner.
Benefits & Perks
Flexible and casual working environment
Ability to work from home
Loads of support and training
Fantastic team culture with monthly events
At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.
Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.
💡 Quick Summary
Seeking a career-building opportunity? The Service Hub Consultant position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
