Service Managament & SIAM

Job description

SIAM Engineer/Process Expert

Required Technical Skill Set

L3/E3 skill in SIAM

Desired Experience Range

6 – 8 Yrs

Location of Requirement

Adibatla, Hyderabad

Desired Competencies (Technical/Behavioral Competency)

Must Have

SIAM

• Experience in setting up standards and processes, meeting the IT service priorities.

• Experience in creation, implementation, and monitoring of an effective governance framework for effective and efficient service delivery.

• Develop required controls and best practices by proactively exploring OFIs.

• Implement the Governance quality assurance framework,

• Ensure internal controls and process compliance through regular audits.

• ITIL Intermediate Certification

• Strong understanding of functions including but not limited to continual service improvement, incident, problem, change, configuration, release, service catalog management, service level management, KPIs, SLAs etc.

• Ability to work with various stakeholders including but not limited to customers, service providers etc.

Non-Technical:

• Excellent interpersonal and communication skills

• Ability to understand business quickly.

• Strong customer focus and ability to drive the responsibilities meeting the timelines.

• Flexible to work in 24x7 rotational shifts / customer business hours as per the requirement

Good to Have

• Understanding of IT infrastructure components