Job Description
Location
Sydney NSW 2000
Full job description
Company Description
Forward with Cuscal
At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2026, we’ve spent over 59 years building solutions that millions of Australians rely on every day.
Now, we’re preparing for what’s next, and we want you to be part of it.
Join us as a Service Management Analyst in our Service Delivery team and help us deliver ground-breaking solutions that push the boundaries of what’s possible.
Job Description
Your Opportunity
We’re looking for a Service Management Analyst to join our Service Delivery team.
In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users.
You’ll also make an impact by:
In this role you will be responsible for the following:
Generating statistical, meaningful, actionable and consumable quality data, as well as regular scorecard generation exposing core KPIs around network quality, trend analysis, metric design and monitoring
Working with technology teams to gather post implementation reviews
Contributing to process enhancement opportunities based on ITSM (IT Service Management) best practices and/or industry standards
Identify IT Service needs and opportunities based on service performance, metrics, operational issues or emerging unmet needs
Maintaining the Service Catalogue and Configuration Management Database
Maintaining the ITSM tool, collaborating with IT and business groups to ensure a high degree of usability and system accuracy
Qualifications
What you’ll bring
To succeed in this role, you’ll have:
Minimum 1-2 years of experience in a similar role
Proven ability to develop data centric solutions using appropriate tooling (e.g. Power BI, PowerApps, Python, SQL, Advanced Excel, VBA)
An understanding of ITIL processes and functions particularly those related to Service Management
Experience maintaining and configuring ITSM tools such as Atlassian Jira Service Management, MS Service Manager, Service Now or BMC Helix ITSM
Experience working with trend analysis, metric design and monitoring and cross-group project experiences
Experience with broad range of stakeholder management and the ability to collaborate across diverse teams
Experience in managing multiple tasks in a dynamic environment.
Proven attention to detail
Strong verbal and written communication skills
Demonstrated experience in applying critical thinking so solve complex problems.
Additional Information
Why Cuscal?
At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.
Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.
You’ll also enjoy a range of benefits, including:
Work in a hybrid model that supports your lifestyle and goals
We celebrate success: Our IGNITE program recognises individual and team achievements.
Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.’
Join us and reimagine the future
If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.
For further information about this role please contact [email protected]
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
Sydney NSW 2000
Full job description
Company Description
Forward with Cuscal
At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2026, we’ve spent over 59 years building solutions that millions of Australians rely on every day.
Now, we’re preparing for what’s next, and we want you to be part of it.
Join us as a Service Management Analyst in our Service Delivery team and help us deliver ground-breaking solutions that push the boundaries of what’s possible.
Job Description
Your Opportunity
We’re looking for a Service Management Analyst to join our Service Delivery team.
In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users.
You’ll also make an impact by:
In this role you will be responsible for the following:
Generating statistical, meaningful, actionable and consumable quality data, as well as regular scorecard generation exposing core KPIs around network quality, trend analysis, metric design and monitoring
Working with technology teams to gather post implementation reviews
Contributing to process enhancement opportunities based on ITSM (IT Service Management) best practices and/or industry standards
Identify IT Service needs and opportunities based on service performance, metrics, operational issues or emerging unmet needs
Maintaining the Service Catalogue and Configuration Management Database
Maintaining the ITSM tool, collaborating with IT and business groups to ensure a high degree of usability and system accuracy
Qualifications
What you’ll bring
To succeed in this role, you’ll have:
Minimum 1-2 years of experience in a similar role
Proven ability to develop data centric solutions using appropriate tooling (e.g. Power BI, PowerApps, Python, SQL, Advanced Excel, VBA)
An understanding of ITIL processes and functions particularly those related to Service Management
Experience maintaining and configuring ITSM tools such as Atlassian Jira Service Management, MS Service Manager, Service Now or BMC Helix ITSM
Experience working with trend analysis, metric design and monitoring and cross-group project experiences
Experience with broad range of stakeholder management and the ability to collaborate across diverse teams
Experience in managing multiple tasks in a dynamic environment.
Proven attention to detail
Strong verbal and written communication skills
Demonstrated experience in applying critical thinking so solve complex problems.
Additional Information
Why Cuscal?
At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.
Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.
You’ll also enjoy a range of benefits, including:
Work in a hybrid model that supports your lifestyle and goals
We celebrate success: Our IGNITE program recognises individual and team achievements.
Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.’
Join us and reimagine the future
If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.
For further information about this role please contact [email protected]
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
💡 Quick Summary
Seeking a career-building opportunity? The Service Management Analyst position is now open for candidates interested in the MIS Executive sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
