Job Description
About the Role
Circana is seeking an experienced IT Service Management (ITSM) professional to join our Business Technology Support and Services team. As a Database System Administrator for the ITSM tool Summit (aka IRIS), you will be responsible for the development, implementation, and sustained support of our global application.
Key Responsibilities:
• Application upgrades and patches for new releases and hotfixes
• Maintenance and support of the Staging, Pre-Prod, and Production environments
• Disaster recovery of on-prem system
• Back-up and retention system policy management
• IRIS mobile and proxy application configuration
• Domain and AD relationships in IRIS
• Licence Key Maintenance
• Access management to Servers and Databases
• Report building from backend SQL server
• Complex backend report building
• CMDB maintenance and monthly auto discovery runs
• Tier 3 support and troubleshooting of reported issues with ITSM team and ITSM third party vendor
• Data source creation and maintenance for reporting API interface integration
Requirements:
• 10-15 years of experience in IT Service Management
• Experience with installation, configuration, administration, and troubleshooting issues with a Service Management tool
• SQL and database management language and tools expertise
• API knowledge as pertains to Service Management
• Javascript language expertise
• Windows, Linux OS, and Active directory knowledge
• Infrastructure Monitoring tools and integration with a Service Management tool knowledge
• CMDB maintenance and reporting expertise
• Strong problem-solving skills and aptitude for self-learning new Service Management releases
• Able to work with third-party vendors on client issues tracking and resolution
• Strong oral and written communication skills
Circana is seeking an experienced IT Service Management (ITSM) professional to join our Business Technology Support and Services team. As a Database System Administrator for the ITSM tool Summit (aka IRIS), you will be responsible for the development, implementation, and sustained support of our global application.
Key Responsibilities:
• Application upgrades and patches for new releases and hotfixes
• Maintenance and support of the Staging, Pre-Prod, and Production environments
• Disaster recovery of on-prem system
• Back-up and retention system policy management
• IRIS mobile and proxy application configuration
• Domain and AD relationships in IRIS
• Licence Key Maintenance
• Access management to Servers and Databases
• Report building from backend SQL server
• Complex backend report building
• CMDB maintenance and monthly auto discovery runs
• Tier 3 support and troubleshooting of reported issues with ITSM team and ITSM third party vendor
• Data source creation and maintenance for reporting API interface integration
Requirements:
• 10-15 years of experience in IT Service Management
• Experience with installation, configuration, administration, and troubleshooting issues with a Service Management tool
• SQL and database management language and tools expertise
• API knowledge as pertains to Service Management
• Javascript language expertise
• Windows, Linux OS, and Active directory knowledge
• Infrastructure Monitoring tools and integration with a Service Management tool knowledge
• CMDB maintenance and reporting expertise
• Strong problem-solving skills and aptitude for self-learning new Service Management releases
• Able to work with third-party vendors on client issues tracking and resolution
• Strong oral and written communication skills
💡 Quick Summary
Seeking a career-building opportunity? The Service Management Database Administrator position is now open for candidates interested in the Database Administrator sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Database Administrator is a plus.