Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Licenses
EPA Universal Certification
Driver's License
Do you have a valid EPA Universal Certification license?
Skills
Team management
Supervising experience
HVAC system maintenance
+ show more
Do you have experience in Team management?
Education
High school diploma or GED
Full job description
Description:
Why AIM?
At AIM, we don’t just hire employees, we hire team members committed to excellence. We believe in building lasting relationships with both our customers and employees. We offer a supportive, team-oriented work environment with a strong focus on skill development, safety, and career growth. Join a company that values integrity, professionalism, and long-term development.
We are seeking a highly motivated and experienced HVAC Service Manager to lead our service department. The ideal candidate will oversee all HVAC service operations, manage a team of technicians, ensure customer satisfaction, and drive growth. This position requires a strong background in HVAC systems, excellent leadership skills, and a commitment to quality service.
Key Responsibilities:
Leadership & Team Management
Supervise and lead HVAC service technicians.
Recruit, onboard, train, and mentor team members to maintain a skilled workforce.
Conduct performance evaluations and support ongoing professional development.
Provide technical guidance and troubleshooting support to technicians as needed.
Scheduling & Service Operations
Monitor service tickets and workload distribution to maintain efficiency and responsiveness.
Ensure service operations are completed on time, within scope, and to company standards.
Customer Relationship Management
Serve as a primary point of contact for service customers.
Respond promptly to inquiries, concerns, and feedback.
Provide accurate estimates and recommendations for repairs, maintenance, and system upgrades.
Build and maintain strong client relationships and a high level of customer satisfaction.
Quality, Safety & Compliance
Ensure all service work meets company standards, industry codes, and regulatory requirements.
Conduct job site visits and quality checks on completed work.
Lead safety meetings and training sessions.
Enforce safety procedures and compliance protocols.
Inventory & Resource Management
Monitor and maintain inventory of tools, equipment, and service parts.
Coordinate ordering and stocking of necessary materials.
Build and maintain relationships with suppliers and vendors.
Financial & Administrative Management
Manage the service department budget with a focus on profitability and cost control.
Review and approve service-related invoices and documentation.
Maintain accurate service records, maintenance logs, certifications, and compliance documentation.
Reporting & Continuous Improvement
Track service performance metrics and generate operational reports.
Provide updates to leadership on service performance and department needs.
Identify and implement process improvements to enhance efficiency and customer satisfaction.
Stay current on HVAC technology, tools, and industry best practices.
Collaboration
Work closely with sales, installation, and administrative teams to ensure seamless service operations and customer support.
Benefits
Competitive pay based on experience
Health Insurance
Dental, Vision, Life, and Supplemental Insurance available
401(k) plan with company match
Company-issued tools
Company-issued phones (for qualified candidates)
Front-loaded PTO for work-life balance
Continuous training and career development opportunities
Referral Program
A company culture built on teamwork, growth, and respect
Requirements:
Minimum of 5 years of experience in the HVAC industry, with at least 2 years in a supervisory or management role.
In-depth knowledge of HVAC systems, installation, and maintenance.
Proven ability to lead and motivate a team. Strong problem-solving skills and decision-making abilities.
Excellent communication and interpersonal skills. Strong focus on customer satisfaction.
Proficiency with HVAC diagnostic tools and software.
EPA Universal
Valid Drivers License
High school diploma or equivalent required.
Preferred Qualifications:
HVAC certification - NATE, etc. preferred.
Technical degree or equivalent training in HVAC preferred.
Experience with scheduling/dispatch software is a plus
Often responds within 6 days
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process
Here’s how the job qualifications align with your profile.
Licenses
EPA Universal Certification
Driver's License
Do you have a valid EPA Universal Certification license?
Skills
Team management
Supervising experience
HVAC system maintenance
+ show more
Do you have experience in Team management?
Education
High school diploma or GED
Full job description
Description:
Why AIM?
At AIM, we don’t just hire employees, we hire team members committed to excellence. We believe in building lasting relationships with both our customers and employees. We offer a supportive, team-oriented work environment with a strong focus on skill development, safety, and career growth. Join a company that values integrity, professionalism, and long-term development.
We are seeking a highly motivated and experienced HVAC Service Manager to lead our service department. The ideal candidate will oversee all HVAC service operations, manage a team of technicians, ensure customer satisfaction, and drive growth. This position requires a strong background in HVAC systems, excellent leadership skills, and a commitment to quality service.
Key Responsibilities:
Leadership & Team Management
Supervise and lead HVAC service technicians.
Recruit, onboard, train, and mentor team members to maintain a skilled workforce.
Conduct performance evaluations and support ongoing professional development.
Provide technical guidance and troubleshooting support to technicians as needed.
Scheduling & Service Operations
Monitor service tickets and workload distribution to maintain efficiency and responsiveness.
Ensure service operations are completed on time, within scope, and to company standards.
Customer Relationship Management
Serve as a primary point of contact for service customers.
Respond promptly to inquiries, concerns, and feedback.
Provide accurate estimates and recommendations for repairs, maintenance, and system upgrades.
Build and maintain strong client relationships and a high level of customer satisfaction.
Quality, Safety & Compliance
Ensure all service work meets company standards, industry codes, and regulatory requirements.
Conduct job site visits and quality checks on completed work.
Lead safety meetings and training sessions.
Enforce safety procedures and compliance protocols.
Inventory & Resource Management
Monitor and maintain inventory of tools, equipment, and service parts.
Coordinate ordering and stocking of necessary materials.
Build and maintain relationships with suppliers and vendors.
Financial & Administrative Management
Manage the service department budget with a focus on profitability and cost control.
Review and approve service-related invoices and documentation.
Maintain accurate service records, maintenance logs, certifications, and compliance documentation.
Reporting & Continuous Improvement
Track service performance metrics and generate operational reports.
Provide updates to leadership on service performance and department needs.
Identify and implement process improvements to enhance efficiency and customer satisfaction.
Stay current on HVAC technology, tools, and industry best practices.
Collaboration
Work closely with sales, installation, and administrative teams to ensure seamless service operations and customer support.
Benefits
Competitive pay based on experience
Health Insurance
Dental, Vision, Life, and Supplemental Insurance available
401(k) plan with company match
Company-issued tools
Company-issued phones (for qualified candidates)
Front-loaded PTO for work-life balance
Continuous training and career development opportunities
Referral Program
A company culture built on teamwork, growth, and respect
Requirements:
Minimum of 5 years of experience in the HVAC industry, with at least 2 years in a supervisory or management role.
In-depth knowledge of HVAC systems, installation, and maintenance.
Proven ability to lead and motivate a team. Strong problem-solving skills and decision-making abilities.
Excellent communication and interpersonal skills. Strong focus on customer satisfaction.
Proficiency with HVAC diagnostic tools and software.
EPA Universal
Valid Drivers License
High school diploma or equivalent required.
Preferred Qualifications:
HVAC certification - NATE, etc. preferred.
Technical degree or equivalent training in HVAC preferred.
Experience with scheduling/dispatch software is a plus
Often responds within 6 days
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process
💡 Quick Summary
Seeking a career-building opportunity? The Service Manager position is now open for candidates interested in the MIS Executive sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.