Job Description
SERVICE MANAGER - CULPEPPER CATTLE CO
About us
At Culpepper Cattle Co, we’re serving up bold Tex-Mex flavors, delicious steaks, and margaritas made the right way. We believe in East Texas hospitality - warm, rowdy, and always genuine. Our team is the heartbeat of that spirit, making every guest feel like they just pulled up a chair at home.
We’re looking for high-energy individuals who thrive in fast-paced environments and want to grow with a company that puts its team and guests at the heart of everything. Our restaurants are built on strong teams, vibrant service, and real connections.
Expectations:
People
Build and maintain a strong, stable team through intentional staffing, rankings, and one-on-ones.
Develop team members through individualized growth plans and ongoing coaching.
Lead quarterly trainer meetings to align on standards and guest-focused behaviors.
Ensure all staff are fully trained and supported using 1Huddle and clear communication in 7Shifts.
Product
Uphold product and service quality through disciplined staffing pars and schedule planning.
Protect timing, pacing, section flow, and order accuracy to deliver a consistent guest experience.
Lead continued training on menu knowledge, allergy protocols, and storytelling that elevates the guest connection.
Complete the Captain’s Checklist daily to ensure readiness, consistency, and operational clarity.
Performance
Meet weekly with GMs to review guest feedback, identify service trends, and target improvements.
Make labor and staffing decisions that balance efficiency with a guest-first approach.
Post clear daily notes outlining shift takeaways, priorities, and next steps that drive performance.
Communicate operational changes proactively to protect execution, accuracy, and profitability.
Other Essential Job Requirements
Must be able to stand and walk for extended periods, often the majority of a shift.
Frequently required to lift and carry up to 25–30 lbs (e.g., cases of product, small equipment).
Occasionally required to lift and carry up to 50 lbs with assistance.
Comfortable bending, reaching, and working in fast-paced, high-energy environments.
Ability to move quickly and safely through crowded spaces and in close proximity to hot surfaces, sharp objects, and cleaning chemicals.
Must be able to work in both indoor and outdoor environments, sometimes in varying temperatures.
Maintain visual and auditory awareness to ensure safety, quality, and service standards are met at all times.
Occasionally required to lift up to 150 lbs with the help of equipment like a dolly.
Occasionally required to speak in front of large groups, including team members and guests.
May be required to work days, nights, weekends, and holidays, and adjust to occasional schedule changes based on business needs.
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
About us
At Culpepper Cattle Co, we’re serving up bold Tex-Mex flavors, delicious steaks, and margaritas made the right way. We believe in East Texas hospitality - warm, rowdy, and always genuine. Our team is the heartbeat of that spirit, making every guest feel like they just pulled up a chair at home.
We’re looking for high-energy individuals who thrive in fast-paced environments and want to grow with a company that puts its team and guests at the heart of everything. Our restaurants are built on strong teams, vibrant service, and real connections.
Expectations:
People
Build and maintain a strong, stable team through intentional staffing, rankings, and one-on-ones.
Develop team members through individualized growth plans and ongoing coaching.
Lead quarterly trainer meetings to align on standards and guest-focused behaviors.
Ensure all staff are fully trained and supported using 1Huddle and clear communication in 7Shifts.
Product
Uphold product and service quality through disciplined staffing pars and schedule planning.
Protect timing, pacing, section flow, and order accuracy to deliver a consistent guest experience.
Lead continued training on menu knowledge, allergy protocols, and storytelling that elevates the guest connection.
Complete the Captain’s Checklist daily to ensure readiness, consistency, and operational clarity.
Performance
Meet weekly with GMs to review guest feedback, identify service trends, and target improvements.
Make labor and staffing decisions that balance efficiency with a guest-first approach.
Post clear daily notes outlining shift takeaways, priorities, and next steps that drive performance.
Communicate operational changes proactively to protect execution, accuracy, and profitability.
Other Essential Job Requirements
Must be able to stand and walk for extended periods, often the majority of a shift.
Frequently required to lift and carry up to 25–30 lbs (e.g., cases of product, small equipment).
Occasionally required to lift and carry up to 50 lbs with assistance.
Comfortable bending, reaching, and working in fast-paced, high-energy environments.
Ability to move quickly and safely through crowded spaces and in close proximity to hot surfaces, sharp objects, and cleaning chemicals.
Must be able to work in both indoor and outdoor environments, sometimes in varying temperatures.
Maintain visual and auditory awareness to ensure safety, quality, and service standards are met at all times.
Occasionally required to lift up to 150 lbs with the help of equipment like a dolly.
Occasionally required to speak in front of large groups, including team members and guests.
May be required to work days, nights, weekends, and holidays, and adjust to occasional schedule changes based on business needs.
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Service Manager position is now open for candidates interested in the Office Assistant Jobs sector. This role in Rockwall offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.
