Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Project Manager.
Big Bank Funding. FinTech Thinking.
Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2026 and beyond, we are currently seeking a Service Manager GCB5 Specialist to join HSBC Technology.
What you will be doing;
The Service Manager GCB5 sits in WPB Operations Incident Management with in WPB Office of the Service Manager GCB5 job role holder will work with the product owner to create, develop and deliver a suite of Service Management and Service Operations metrics and measures to drive maturity across HSBC Technology as well as driving adoption of SRE Practice and Culture with HSBC. The processes utilise industry leading techniques for identifying, measuring and evolving Service Operations Capability and Maturity.
In this role, you will:
• Offer their Service Management knowledge and experience to provide consultancy to a range of stakeholders, both within the team and across the wider HSBC technology environment.
• Application of Service Management knowledge and experience to ensure the data and metrics meets defined quality levels and embeds the drives the desired level of maturity within the target audience.
• Working collaboratively within the Global WPB Operations Incident Management team to define, implement & operate a global standard Service Operations and SRE model
• Ensure the Service Operations and SRE culture is defined and promoted within the Value Streams and across HSBC Technology Requirements
To be successful in this role, you should meet the following requirements :
• A broad understanding and comprehensive appreciation across Service Management and Service Operations processes and principles.
• Executive level communication and Stakeholder Management.
• Experience of Data Analysis, particularly in the Service Management domain.
• Experience with Service Now, in particular data reporting functions.
• A sound understanding and working knowledge of HSBC processes service operations process and practice
• DevOps principles for efficient delivery
• Mentoring and supporting colleagues
• Reporting on a wide range of Service Operations Metrics
• ITIL Foundation - Master
This role will primarily be Pune based but some travel may be required .
Come Power a Business that Defines How to Power the World
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and ****** orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution
Some careers have more impact than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Project Manager.
Big Bank Funding. FinTech Thinking.
Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2026 and beyond, we are currently seeking a Service Manager GCB5 Specialist to join HSBC Technology.
What you will be doing;
The Service Manager GCB5 sits in WPB Operations Incident Management with in WPB Office of the Service Manager GCB5 job role holder will work with the product owner to create, develop and deliver a suite of Service Management and Service Operations metrics and measures to drive maturity across HSBC Technology as well as driving adoption of SRE Practice and Culture with HSBC. The processes utilise industry leading techniques for identifying, measuring and evolving Service Operations Capability and Maturity.
In this role, you will:
• Offer their Service Management knowledge and experience to provide consultancy to a range of stakeholders, both within the team and across the wider HSBC technology environment.
• Application of Service Management knowledge and experience to ensure the data and metrics meets defined quality levels and embeds the drives the desired level of maturity within the target audience.
• Working collaboratively within the Global WPB Operations Incident Management team to define, implement & operate a global standard Service Operations and SRE model
• Ensure the Service Operations and SRE culture is defined and promoted within the Value Streams and across HSBC Technology Requirements
To be successful in this role, you should meet the following requirements :
• A broad understanding and comprehensive appreciation across Service Management and Service Operations processes and principles.
• Executive level communication and Stakeholder Management.
• Experience of Data Analysis, particularly in the Service Management domain.
• Experience with Service Now, in particular data reporting functions.
• A sound understanding and working knowledge of HSBC processes service operations process and practice
• DevOps principles for efficient delivery
• Mentoring and supporting colleagues
• Reporting on a wide range of Service Operations Metrics
• ITIL Foundation - Master
This role will primarily be Pune based but some travel may be required .
Come Power a Business that Defines How to Power the World
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and ****** orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution
💡 Quick Summary
Seeking a career-building opportunity? The Service Manager|Associate Project Manager|Wealth position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
