Job Description
Job description
Role: ServiceNow Platform Lead
Function: CIO
Salary: Competitive plus excellent benefits
Location: Hybrid working/Flexible across our key sites
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How You’ll Make a Difference
The ServiceNow Platform Lead is the custodian of the ServiceNow platform, ensuring it effectively supports ITSM processes and delivers value to the business. You’ll be responsible for the strategic oversight, operational management, and continuous development of the platform, ensuring it aligns with our ITSM objectives and broader business goals. As the Platform Owner, you will champion best practices, drive innovation, and oversee the platform's governance, ensuring it meets the highest standards of performance, reliability, and security.
What You’ll Bring
• Proven experience in IT service management and a deep understanding of ServiceNow's capabilities and configuration.
• Understanding and knowledge of scripting and creating custom applications within ServiceNow to meet business requirements, improve interface and enhance user engagement.
• Experience integrating ServiceNow with other enterprise tools and systems, such as JIRA.
• Knowledge of security best practices and compliance requirements related to ServiceNow, ensuring the platform adheres to industry standards.
• Experience of managing ServiceNow change processes and projects, including upgrades and new implementations, within scope, time, and budget constraints.
• Understanding of IT operations and how ServiceNow can be leveraged to optimise incident, problem, and event management.
• Experience of vendor management to ensure the platform receives timely support and updates.
What We Offer In Return
• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!
Role: ServiceNow Platform Lead
Function: CIO
Salary: Competitive plus excellent benefits
Location: Hybrid working/Flexible across our key sites
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How You’ll Make a Difference
The ServiceNow Platform Lead is the custodian of the ServiceNow platform, ensuring it effectively supports ITSM processes and delivers value to the business. You’ll be responsible for the strategic oversight, operational management, and continuous development of the platform, ensuring it aligns with our ITSM objectives and broader business goals. As the Platform Owner, you will champion best practices, drive innovation, and oversee the platform's governance, ensuring it meets the highest standards of performance, reliability, and security.
What You’ll Bring
• Proven experience in IT service management and a deep understanding of ServiceNow's capabilities and configuration.
• Understanding and knowledge of scripting and creating custom applications within ServiceNow to meet business requirements, improve interface and enhance user engagement.
• Experience integrating ServiceNow with other enterprise tools and systems, such as JIRA.
• Knowledge of security best practices and compliance requirements related to ServiceNow, ensuring the platform adheres to industry standards.
• Experience of managing ServiceNow change processes and projects, including upgrades and new implementations, within scope, time, and budget constraints.
• Understanding of IT operations and how ServiceNow can be leveraged to optimise incident, problem, and event management.
• Experience of vendor management to ensure the platform receives timely support and updates.
What We Offer In Return
• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!
💡 Quick Summary
Seeking a career-building opportunity? The Service Now Platform Lead position is now open for candidates interested in the Bank Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
