Job Description
Role Description
Employment Opportunity
Citizen Services Unit
Service Officer
Play a key role connecting the City of Norwood Payneham & St Peters to the community
Join a supportive and collaborative team with excellent working conditions
A culture that values excellence, integrity and working together
Annual salary of $81,260.43 - $87,157.08 (Pro-rata) + Statutory Superannuation
Permanent, Part Time – 24 hours per week (0.63 FTE)
Working days are Monday Tuesday and Friday
The City of Norwood Payneham & St Peters is an inner eastern metropolitan Council, nestled on the outskirts of the CBD. The area enjoys a reputation as one of Adelaide’s most desirable places to live, work, study and visit.
The Role
As a Service Officer, you are responsible for delivering professional and high-quality service and information to the Council’s Citizens. This involves responding to frontline and switchboard enquiries and requests, providing information on the Council’s many programs, services and facilities and where possible, assisting to resolve enquiries where possible.
This role requires strong attention to detail and accuracy when completing administrative tasks, such as processing payments and recording service requests.
About You
To be successful in this position you will be passionate about providing excellent service, be proactive and demonstrate the following skills and experience:
Strong communication and customer service skills
Ability to problem solve and respond to enquiries effectively
High attention to detail and accuracy
Demonstrated experience in a customer service environment
A positive approach and ability to work collaboratively within a team
Knowledge and experience in Local Government will be beneficial.
Benefits
Join a values-based organisation.
Training and professional development opportunities
Study assistance
Annual salary increases
Confidential & free access to the Employee Assistance Program 24/7
Healthy Lifestyles Program
Income protection (illness, accident & injury)
Work in the heart of cosmopolitan “The Parade”
Specific enquiries may be directed to the Council’s Manager, Chief Executive's Office, Skye Grinter-Falzun on 8366 4539.
Applications close 5pm on Tuesday, 24 March 2026.
Additional Information
Job Title / Number:
Service Officer (Job # qA200927)
Department:
Chief Executive's Office
Type:
Part-Time
Location:
175 The Parade.
Supporting Document:
Position & Person Description
Application Close Date:
24/03/2026
Application Close Time:
5:00 PM
Contact Details
Position Title:
Manager, Chief Executive's Office
Department:
Chief Executive's Office
Name:
Skye Grinter-Falzun
Phone:
8366 4539
Email:
sgrinter-falzun@npsp.sa.gov.au
Employment Opportunity
Citizen Services Unit
Service Officer
Play a key role connecting the City of Norwood Payneham & St Peters to the community
Join a supportive and collaborative team with excellent working conditions
A culture that values excellence, integrity and working together
Annual salary of $81,260.43 - $87,157.08 (Pro-rata) + Statutory Superannuation
Permanent, Part Time – 24 hours per week (0.63 FTE)
Working days are Monday Tuesday and Friday
The City of Norwood Payneham & St Peters is an inner eastern metropolitan Council, nestled on the outskirts of the CBD. The area enjoys a reputation as one of Adelaide’s most desirable places to live, work, study and visit.
The Role
As a Service Officer, you are responsible for delivering professional and high-quality service and information to the Council’s Citizens. This involves responding to frontline and switchboard enquiries and requests, providing information on the Council’s many programs, services and facilities and where possible, assisting to resolve enquiries where possible.
This role requires strong attention to detail and accuracy when completing administrative tasks, such as processing payments and recording service requests.
About You
To be successful in this position you will be passionate about providing excellent service, be proactive and demonstrate the following skills and experience:
Strong communication and customer service skills
Ability to problem solve and respond to enquiries effectively
High attention to detail and accuracy
Demonstrated experience in a customer service environment
A positive approach and ability to work collaboratively within a team
Knowledge and experience in Local Government will be beneficial.
Benefits
Join a values-based organisation.
Training and professional development opportunities
Study assistance
Annual salary increases
Confidential & free access to the Employee Assistance Program 24/7
Healthy Lifestyles Program
Income protection (illness, accident & injury)
Work in the heart of cosmopolitan “The Parade”
Specific enquiries may be directed to the Council’s Manager, Chief Executive's Office, Skye Grinter-Falzun on 8366 4539.
Applications close 5pm on Tuesday, 24 March 2026.
Additional Information
Job Title / Number:
Service Officer (Job # qA200927)
Department:
Chief Executive's Office
Type:
Part-Time
Location:
175 The Parade.
Supporting Document:
Position & Person Description
Application Close Date:
24/03/2026
Application Close Time:
5:00 PM
Contact Details
Position Title:
Manager, Chief Executive's Office
Department:
Chief Executive's Office
Name:
Skye Grinter-Falzun
Phone:
8366 4539
Email:
sgrinter-falzun@npsp.sa.gov.au
💡 Quick Summary
Seeking a career-building opportunity? The Service Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.