Service Officer

KRAs:
• Cash Management – Cash/Non-cash transactional activities
Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
• Maintaining speed and accuracy of transactional processes.
• Sensation of the use of other business opportunities.
• * Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth

Redress customer needs pertaining to cash, DDs, cheque deposits, general information.

Speed and accuracy of transaction.

Exploitation of other business opportunities sensed.

Providing quality of experience that will ensure retention and positive word-of-mouth.

EXPERIENCE, QUALIFICATIONS & QUALITITIES

Experience of 1-2 years only. The experience should have been in the front-office of banks.

Graduate.

Well groomed and presentable.

Bilingual proficiency: English and local language

Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.

Computer proficiency a must.

AGE: 22-25 years

OTHERS:

Reporting to: Service Manager / Branch Manager (depending on size of branch)

TARGET:

ADFC, HDFC, Coo-op Banks, Thomas Cook, UAE Exchange

THE ROLE (bold):

REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION , COST EFFICIENCY THROUGH PROCESS